Right at Home Melbourne North team are experts in providing home care services to its community members who require elderly or dementia care, in-home nursing care, post-operative and transitional care, disability or respite care, and palliative care. we provide high quality care for clients across SAH, HACC/PYP and TCP.
We have an excellent opportunity to join the Workforce as a Rostering Officer/ Schedular . This team provides roster management for 50 care staff and over 150 clients across our Community Home Care services.
If you have demonstrated experience in a rostering position, outstanding customer service skills and a high level of administrative experience, this role is for you.
In this role you will:
- Manage the rostering function on Visual Care
- Triage incoming phone calls Responding high volume of rostering enquiries from staff and clients
- Coordinate, negotiate and schedule daily staffing allocations to ensure all shifts are filled
- Oversee the master roster and process shift variations, permanent shift changes and generate/publish new rosters fortnightly
- Assist with the scheduling, coordination, and rostering of mandatory staff training
- Maintain and update the casual employee roster
- Contribute to the preparation and implementation of rostering procedures
- Provide high level administrative support on a variety of other staffing and rostering related tasks as required
Key Selection Criteria
- Experience in rostering or scheduling, preferably within aged care, disability or community services.
- Strong organisational and time management skills, with the ability to manage competing priorities and last‑minute changes.
- Ability to match staff availability, skills and qualifications with client needs and preferences.
- Clear communication and interpersonal skills to liaise professionally with clients, families and staff.
- Sound understanding of staff availability, travel time, service continuity and efficient roster allocation.
- Experience using rostering software, preferably Visual Care, and Microsoft Office.
- Attention to detail when maintaining rosters, client information and staff records.
- Ability to manage shift cancellations, arrange replacements and elevate service gaps promptly.
- Understanding of relevant award provisions, including minimum engagements, breaks and overtime.
- Commitment to confidentiality, teamwork and reliable, person‑centred service delivery.
- Certificate III or IV in Business Administration, Community Services or a related field is desirable.
- Current Working with Children Check.
- Current NDIS Worker Screening Check.
- Current Police Check.
- Current First Aid and CPR certificates.
- Previous rostering or scheduling experience, preferably in aged care, disability or community services.
- Proficiency in rostering software, preferably Visual Care, and Microsoft Office.
- Relevant experience will be considered in place of formal qualifications.
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Rostering Officer / Schedular in Melbourne employer: Right at Home
Right at Home Gold Coast South is an exceptional employer that prioritises community engagement and personal growth. With a strong focus on building relationships and driving meaningful outcomes, employees enjoy a supportive work culture that encourages autonomy and initiative. Located in Bundall, this role offers the unique opportunity to make a tangible difference in the lives of seniors and families while developing a robust professional network across the beautiful Gold Coast region.
