At a Glance
- Tasks: Manage scheduling for care workers and clients, ensuring quality service delivery.
- Company: Join Right at Home, a leader in home care for seniors and adults with disabilities.
- Benefits: Earn $80,000 – $90,000 plus super and annual bonuses in a supportive environment.
- Other info: Fast-paced role with opportunities for growth as the company expands.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in scheduling and strong communication skills are essential.
The predicted salary is between 80000 - 90000 $ per year.
Salary: $80,000 – $90,000 per year + Super + Annual Bonus
Company Background:
Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.
Right at Home, Sydney Ryde Region are seeking experienced, qualified, reliable and passionate Scheduling Officer. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.
The Ideal Candidate:
The ideal candidate for our team will have years of proven advanced scheduling skills and experience within a Community Care provider. The successful applicant must be an excellent communicator who can build and maintain supportive relationships with clients, their families, and all relevant stakeholders.
Duties include:
- Assisting with handling high volume of incoming telephone and internet enquiries.
- Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability.
- Creating master rosters as well as managing daily changes to existing rosters.
- Managing system Shift notes and redirecting as per intended recipient.
- Maintaining client, care worker & vendor compliance and documentation according to government standards.
- Vast Administration support to the recruiter, scanning and creating system files, as well as providing recruitment support where required.
- Serves as a liaison with accounts department, ensuring proper billing in line with the care plan that includes entering clients' expenses in CRM, accounting and financial software.
The role is fast-paced, and it is essential that you can multi-task and adapt well under pressure.
Qualifications:
- Current Australian National Police check
- Current First Aid & CPR certificate
- Excellent verbal and written communication skills
- Aged Care & Disability Industry experience and knowledge (required but not essential - greater chance of success)
- Certificate III - IV in Individual Support (Ageing or Disability) - greater chance of success (not mandatory)
Preferred Skills:
- Proven Experience in Scheduling/Rostering, Planning and extensive Administration Management.
- Be able to establish relationships and build rapport with Clients, their families, Carers and referral sources and maintain effective professional communication at all times.
- Forward planner and analytical thinker with high attention to detail.
- Ability to thrive in a very fast paced environment and work exceptionally well under pressure and within time restraints.
- Advanced time management, organizational skills, Problem solving, negotiation and conflict resolution skills.
- Ability to develop/implement and evaluate organizational and client focused documentation as well as systems.
- Excellent Computer literacy – Enterprise Management Software and sound knowledge of Microsoft Office 365.
Competitive remuneration. Pleasant working environment. Career advancement opportunities will arise as the office expands. This is a great opportunity to be part of a fast-growing business with real, genuine career pathways.
Only shortlisted applicants will be contacted for interviews within 14 days of applying.
Scheduling Officer Home Care Rostering – Ryde in Sydney employer: Right at Home (Australia)
Right at Home Central Queensland is an exceptional employer that prioritises compassionate care and employee development. With a supportive work culture, opportunities for professional growth, and the convenience of a company car for travel across Rockhampton and the Wide Bay region, we empower our team to make a meaningful impact in the lives of our clients and their families.
