At a Glance
- Tasks: Support the Fertilisers team in delivering top-notch customer service and coach fellow Coordinators.
- Company: Ridley, a leading company in the fertiliser industry based in Brisbane.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative role with various teams to ensure seamless order fulfilment.
- Why this job: Be a key player in enhancing customer experience and driving service excellence.
- Qualifications: Experience in customer service and strong coaching skills required.
The predicted salary is between 75600 - 92400 $ per year.
Ridley in Brisbane is seeking a Senior Customer Experience Coordinator to support the Fertilisers team in delivering high-quality customer service across the order-to-cash process.
You will be the escalation point for complex enquiries and coach Coordinators to maintain service continuity across streams.
You will collaborate with Sales, Supply Chain, Pricing, Credit, Distribution and Logistics to ensure accurate order fulfilment, while maintaining data accuracy across systems.
Senior CX Coordinator - Order-to-Cash & Coaching in Brisbane employer: Ridley
Ridley is an exceptional employer located in Narangba, offering a supportive team environment and a strong culture that prioritises safety and continuous improvement. Employees benefit from excellent perks, opportunities for professional growth, and the chance to work collaboratively in a dynamic production setting, making it a rewarding place to advance your career.
