Senior Customer Experience Lead in Brisbane

Senior Customer Experience Lead in Brisbane

Brisbane Full-Time 50715 - 61985 $ / year (est.) On-site
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At a Glance

  • Tasks: Lead customer experience initiatives and support the order-to-cash process.
  • Company: Ridley Corporation, a leader in high-quality service and innovation.
  • Benefits: Competitive salary, career development opportunities, and a supportive team environment.
  • Other info: Join a dynamic team in Brisbane with growth potential.
  • Why this job: Make a real difference in customer satisfaction and streamline processes.
  • Qualifications: Experience in customer service and strong leadership skills.

The predicted salary is between 50715 - 61985 $ per year.

Ridley Corporation in Brisbane is seeking a Senior Customer Experience Coordinator to support high-quality service across the order-to-cash process.

You will be the escalation point for complex enquiries and guide Coordinators, helping maintain service continuity across streams and identify efficiency improvements.

You will collaborate with Sales, Supply Chain and Logistics to ensure accurate orders and timely deliveries, while coaching team members and maintaining data across systems.

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Senior Customer Experience Lead in Brisbane employer: Ridley Corporation

Ridley is an exceptional employer that prioritises a diverse and inclusive workplace, fostering a culture of collaboration, innovation, and continuous improvement. As a leading provider of animal nutrition solutions in Australia, we offer competitive benefits, ongoing training, and career development opportunities at our Lara site, ensuring that our Maintenance Electricians thrive in a supportive environment while contributing to the agricultural industry.

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Contact Details:

Ridley Corporation Recruitment Team

We think you need these skills to ace Senior Customer Experience Lead in Brisbane

Customer Experience Management
Order-to-Cash Process
Escalation Management
Coaching Skills
Collaboration
Sales Coordination
Supply Chain Knowledge