At a Glance
- Tasks: Deliver top-notch service to customers and troubleshoot tech issues on-site.
- Company: Join Ricoh, a leader in workplace technology with a focus on innovation.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Full working rights in Australia required; immediate start available.
- Why this job: Be part of shaping the future of work while enhancing customer experiences.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 47250 - 57750 $ per year.
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digitalinfrastructuresolutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit.
Embracing a culture of openness, we welcome all ideas.
Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
Key Responsibilities
- Perform field service calls that achieve the service objectives of customer satisfaction and nationally set service KPI’s.
- Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
- Participate in knowledge sharing of faults and fixes with all team members during regular service meetings
- Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
- Accurately account for all spare parts and consumables used in the achievement of service objectives.
- Maintain an advanced level of knowledge on Ricoh products and solutions through PDP
- Work with all field staff to deploy national service strategies on time and within budget
- Comply with all fault escalation procedures including notifying the field Technical Specialist and Field Supervisor of any potential customer problems
Please note: This role requires full working rights in Australia and does not offer sponsorship. We are looking to fill this position as soon as possible.
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Field Service Technician in Ryde employer: Ricoh
Ricoh is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. With a commitment to sustainability and improving work life, employees enjoy a supportive environment that encourages knowledge sharing and professional advancement. Located in a vibrant area, Ricoh provides unique opportunities for technicians to engage with cutting-edge technology while building lasting customer relationships.
