At a Glance
- Tasks: Perform field service calls and resolve customer issues with professionalism.
- Company: Ricoh, a leader in workplace technology focused on innovation.
- Benefits: Paid parental leave, wellness programs, and free income protection cover.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a team that values your ideas and shapes the future of work.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 45000 - 55000 $ per year.
Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
Key Responsibilities
- Perform field service calls that achieve the service objectives of customer satisfaction and nationally set service KPI’s.
- Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
- Participate in knowledge sharing of faults and fixes with all team members during regular service meetings.
- Improve and maintain customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
- Accurately account for all spare parts and consumables used in the achievement of service objectives.
- Maintain an advanced level of knowledge on Ricoh products and solutions through PDP.
- Work with all field staff to deploy national service strategies on time and within budget.
- Comply with all fault escalation procedures including notifying the field Technical Specialist and Field Supervisor of any potential customer problems.
To be successful in this role:
What we give back to you? At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type: Permanent
Technician employer: Ricoh Australia Pty Ltd.
Ricoh Australia Pty Ltd is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for ambitious Sales Account Executives looking to thrive in the SME market. With a strong focus on employee growth, Ricoh offers comprehensive training programs and career advancement opportunities, alongside competitive commission-based rewards that recognise your hard work. Located in a vibrant area, the company provides a supportive environment where innovation and teamwork are at the forefront, making it an ideal place for those seeking meaningful and rewarding employment.
