At a Glance
- Tasks: Ensure top-notch Production Print service and maintain customer satisfaction.
- Company: Ricoh, a global leader in workplace technology and innovation.
- Benefits: Paid parental leave, wellness programs, and free income protection cover.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Join a team that shapes the future of work and embraces creativity.
- Qualifications: 2+ years in a similar role with strong customer service skills.
The predicted salary is between 72000 - 88000 $ per year.
Who Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit.
Embracing a culture of openness, we welcome all ideas.
Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
Key Responsibilities
- Ensure Production Print service meets customer's expectation.
- Perform Production Print service calls that achieve the service objectives of customer satisfaction and nationally set service KPI's.
- Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
- Improve and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
- Work with all Production Print staff to deploy national service strategies on time and within budget.
To be successful in this role
- You Will Have Minimum 2 years Previous Experience in a similar role.
- Qualification required - tertiary qualification highly desired.
- Previous Experience in a similar role.
- Amazing customer service.
- Ability to work in high pressure environment.
- Strong technical ability and knowledge.
- A desire to learn.
What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success.
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our Red E recognition program
- Free income protection cover
- Wellness program
- Novated leasing
- Employment Type Permanent
Who we are
Ricoh is a global technology company that has been transforming the way people work for more than 80 years.
We empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth.
We bring document management solutions, IT services, production print solutions, visual communications systems to customers to meet the challenges of digital workflows, data insights, flexible working, information security and sustainability.
As a global company we care about people, our profession, our society, and our planet.
We dedicate our winning spirit, innovation and teamwork to sharpen our customer centric focus, and we are committed to the highest standards of ethics and integrity.
We believe in the power of collective imagination and ideas that drive change.
We believe in always being a step ahead and going above and beyond for our customers to ensure they can lead more fulfilling lives.
We are committed to a sustainable future for businesses within Australia and those making an impact on the broader spheres of our world.
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Production Service Engineer in Perth employer: Ricoh Australia Pty Ltd.
Ricoh Australia Pty Ltd is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for ambitious Sales Account Executives looking to thrive in the SME market. With a strong focus on employee growth, Ricoh offers comprehensive training programs and career advancement opportunities, alongside competitive commission-based rewards that recognise your hard work. Located in a vibrant area, the company provides a supportive environment where innovation and teamwork are at the forefront, making it an ideal place for those seeking meaningful and rewarding employment.
