General Manager in Richmond

We are seeking an experienced General Manager to join Richmond Race Club. This is a strategic leadership position with responsibility for overseeing the overall operations, performance and growth of the Club. You will report to the Board of Directors and play a pivotal role in driving the company's strategic objectives whilst ensuring operational excellence across all areas. This role offers the opportunity to make a significant impact on the organisation's success as it moves into a new era.

Position Overview

The General Manager (GM) of Richmond Race Club (RRC) is responsible for providing strategic leadership and operational oversight to ensure the Club’s growth, compliance, and success within the greyhound racing industry in NSW. The GM will align the Club's operations with industry trends, develop strong stakeholder relationships, and foster a culture of excellence and innovation.

Key Responsibilities

• Management: Assume the overall responsibility for the management of the day to day operations of the club, including racing events, bar services, and function events. Oversee all elements of hospitality during various functions, regular race meetings and any major events. Lead and manage a highly focused, professional team comprising full-time, part-time, casuals and contractors. Promote a positive and productive work environment, ensuring staff achieve their potential each and every day to meet business objectives.
• Membership Services: Build and maintain a reputation for member service excellence. Develop and maintain positive relationships with members and address their needs and concerns promptly as well as keeping members informed of club activities.
• Revenue & Financial Management: Develop stable and diverse revenue streams, underpinning the delivery of events, services and activities. Drive commercial opportunities for the club, bar and function areas as well as sponsorship opportunities. Optimise profitability through effective and transparent budget management and cost control efficiencies.
• Planning & Policy: Undertake and drive strategic planning to ensure the long term future development of the Club. Review all club processes. Initiate, develop, contribute to and implement strategy and policy. Ensure bar and function area operations are safe and compliant with relevant regulations.
• Promotion & Marketing: Develop and implement marketing strategies to promote the club, races, and events to members and the wider community. Ensure the optimal development of all club offerings to drive the club's competitive edge.
• Club Reporting: Provide formal, Board level analysis and commentary and financial reporting to be presented at monthly Directorate meetings. Ensure efficient production of the agenda, correspondence, minutes and action statement for monthly Directorate meetings.

Role Relationships

Reporting Structure: 2x Track Curators, 2x Maintenance Staff, 2x Administration Staff, Up to 30x Casual Staff - including race day staff, trial staff and function staff.

Key Relationships: RRC Board of Directors, RRC Employees - Full-time, part-time and casual, GRNSW Management & Staff, Local business representatives, Various Greyhound Owners, Trainers and Participants, Club Members, Community groups, The media.

Selection Criteria

In addition to demonstrating relevant experience across the core functional areas of responsibility identified in this position overview, candidates applying for this role will require a range of personal and professional skills, including:

• Essential: Demonstrated knowledge and practical experience in business operations, financial management and project management. Organisational skills, including a demonstrated ability to prioritise activities, delegate tasks and meet deadlines. Ability to manage staff including effective delegation, communication, and staff expectations, to create a culture of diversity and transparency. Proven commitment to staff development and the ability to facilitate effective working relationships. Reliable self-starter with a proven ability to show initiative and take advantage of opportunities for enhancement and improvement. The ability to drive outcomes through the efficient use of available resources. Demonstrated ability to work independently and as part of a small team. Highly developed communication skills, expressing ideas clearly and concisely in both written and verbal forms. Sound computer skills including competent use in Microsoft Outlook, Excel and Word. Current driver’s licence. Understanding of Occupational Health & Safety requirements.
• Highly Desirable: Knowledge of the racing industry and relevant regulations. Sound understanding of the local community. Demonstrated understanding of, and the ability to apply, the principles of good governance as they relate to a not-for-profit organisation. Experience within the registered club, licensed hospitality or gaming sectors is favourable, but not essential. Candidates with broader commercial and operational management experience are equally encouraged to apply.

Hours Of Work

This is a permanent full-time position, flexible hours to meet the needs of the Club. Given the unique nature of the industry, working outside of office hours including evening and weekends will be required to attend meetings and events. The GM will be required to work all feature race days/nights.

Remuneration Guide

An attractive market competitive remuneration package will be available to the successful candidate, negotiable depending upon skill level and experience.

Recruitment Process

Applications: All applications are to be submitted via the SEEK Job advertisement.

Enquiries: Enquiries regarding the RRC General Manager's position should be directed to Wayne Billett, M: 0408 420 ***, E: **@richmondgreyhounds.com.au. APPLICATIONS CLOSE - SUNDAY 8TH NOVEMBER.