- Oversee the queries/complaints raised by Buyers relating to IAA Auctioned stock
- Support the business and the buyers with timely and fair resolution of complex buyer queries/complaints relating to assets sold
- In conjunction with the senior leadership team develop consistent application of compensation for fairness for all buyers
- Continuous improvement to existing arbitration process and maintain appropriate records
- Resolve escalated and challenging buyer questions, complaints, and requests
- To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels
- Acting as a role model for all team members by always employing superior customer service
- Ensures team is knowledgeable and skilled with RB Global computer systems, customer registration and payment requirements
- Supporting collection of Accounts Receivables in a timely manner and banking duties particularly in relation to refunds/credits
- Act as a liaison with all levels of the organization to ensure accurate reporting of information
- Build and maintain strong relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems
- Following up on all customer inquiries
- Escalate problems or issues to senior management
- Perform other duties as assigned
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Arbitration Coordinator employer: Richie Bros
As a Yard Coordinator in Laverton, you'll join a dynamic team that values safety, teamwork, and personal growth. Our company offers competitive benefits, a supportive work culture, and opportunities for skill development, including forklift operation training. With a focus on enhancing vehicle value and customer satisfaction, we provide a rewarding environment where your contributions truly matter.
