At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a luxury watch boutique.
- Company: Join Vacheron Constantin, the world's oldest watchmaker with a rich heritage.
- Benefits: Be part of a prestigious brand with opportunities for growth and development.
- Other info: Collaborative team culture focused on excellence and client relationships.
- Why this job: Engage with clients and share your passion for luxury watches in a dynamic environment.
- Qualifications: 2-3 years retail sales experience, preferably in luxury, with strong communication skills.
The predicted salary is between 62100 - 75900 $ per year.
Vacheron Constantin celebrates 270 years as the world's oldest watchmaker in continuous production since 1755.
Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries.
Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
FOR THOSE WHO SEEK EXCELLENCE
Join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.
YOUR ROLE
To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison's spirit and heritage.
- PLAYING YOUR PART
- Developing strong sales turnover for the Boutique in accordance with the store strategy:
- Meeting the turnover targets set by the Boutique Manager
- Achieve Key performance indicators defined by the Boutique Manager
- Client Management
- Welcome & handle the clients in the respect of the Maison's standards (In the Boutique, on the phone or by mail or during events)
- Adapt its style to each client need in order to offer the appropriated service
- Advise, convince & ensure that each sales is handled accordingly
- Building a long-term relationship with the client
- Ensure the prospection and the follow-up of new clients (local and international)
- Enrich the client database using the welcome cards for client and prospect
- Be force of proposal to develop client actions (phone, mailing, etc.)
- Customer Service SAV
- Take care of each case according to the Maison's standards
- Follow up on each case and communicate to the Boutique Manager each problem
- Product/ Merchandise/Inventory Management
- Participate to the good management of the stock
- Reception & transfer
- Take part on inventory management / stocktake
- Check that all products are correctly handled & priced
- Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
- Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)
- Other Details
- Respectful of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.
- Respectful of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
- Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
- Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
- Remain informed on the business through magazines and regular boutique checks of the competitors
- WHAT WILL MAKE YOU SUCCESSFUL
- At least 2-3 years in Retail Sales, preferably in a luxury environment
- Strong Passion for our products and Maison
- Possess strong communication and interpersonal skills
- Pleasant Disposition
- Good Team Player
- Performs well under pressure and can multi-task
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Client Advisor – Sydney employer: Richemont
Join Richemont Oceania as a Safety & Wellbeing Leader and be part of a dynamic team dedicated to enhancing employee wellbeing across Australia and New Zealand. With a strong focus on psychosocial risk management, you will benefit from a supportive work culture that values professional growth and offers generous incentives, including a competitive salary and opportunities for advancement within the prestigious Richemont Group. Experience a workplace that champions a proactive safety culture and fosters collaboration among diverse teams, making it an excellent employer for those passionate about luxury and employee wellbeing.
