Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations and help shape the future of products that impact people's lives every day.
Why work for Rheem?
- Work within the Perth metropolitan area.
- Be allocated a fully maintained Nissan Navara Ute.
- Be provided with specialised tools and equipment + Laptop + uniform.
- Discounts on Rheem products.
- Access to our Employee Assistance Program and Safety and Wellbeing initiatives.
About The Role
An opportunity has become available for a Supervisor to join our WA Service team based in Welshpool. Reporting to the WA Service Manager you will be responsible for a team of 5 Field Service Technicians as well as provide support, technical assistance and training to the states network of Service Providers and appointed Service Agents.
You Will
- Ensure all field service work is carried out in an efficient and effective manner
- Assist and support technicians resolving service technical difficulties
- Conduct regular site visits, monthly meetings and help resolve dispute/customer complaints
- Quote major types of installation work for Rheem Products
- Ensure all field staff are sufficiently trained in being able to install and service Rheem products that fall within their qualifications
- Report Product faults to the Service Manager and relevant stakeholders
- Ensure that field staff levels meet the desired requirements for service call demands
- Provide support and liaise with Service Agents including regular visits for training
- Carry out regular inspections of general service vehicles
- Maintain a high level of commitment to Rheem Corporate, Quality & WHS procedures
About You
We are looking for someone who is committed, motivated, energetic, and reliable. You will ideally have:
- Trade qualifications in either Refrigeration or Plumbing
- Additional electrical licence or at minimum a Restricted Electrical licence
- I Class Gas fitting licence
- People leadership experience
- Current WA drivers’ licence.
- Comfortable with the use of electronic communication/information devices.
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Service Supervisor - Plumber or Refrigeration Technician or Electrician employer: Rheem Australia Pty Ltd
At Rheem, we pride ourselves on being an iconic Australian brand and market leader in heating, cooling, and water heating solutions. Our Rydalmere office offers a supportive work culture with benefits like a subsidised canteen, free on-site parking, and discounts on our products for employees and their families. We are committed to employee growth, fostering a high-performing team environment that values safety, accountability, and continuous improvement, making us an excellent employer for those looking to make a meaningful impact in the manufacturing sector.
