At a Glance
- Tasks: Be the go-to person for customer enquiries and coordinate workshop operations.
- Company: Join RGM Maintenance, a growing Daimler Trucks dealership in Townsville.
- Benefits: Stable full-time role, supportive team, and diverse workload.
- Other info: Great opportunity for career growth and development.
- Why this job: Enjoy variety in your work and contribute to a dynamic team.
- Qualifications: Strong customer service skills and ability to multitask.
The predicted salary is between 45000 - 55000 $ per year.
Looking for a career opportunity with variety, stability and long-term growth?
RGM Maintenance is seeking a motivated and customer-focused Service Advisor to join our growing Townsville team.
As an authorised Daimler Trucks dealership, we work across Mercedes-Benz, Freightliner and Fuso vehicles — along with defence vehicles, tankers and specialised equipment.
No two days are the same.
We are looking for someone who is organised, professional and thrives in a fast-paced environment.
What We Offer
- Stable full-time position
- Supportive team environment
- Diverse and interesting workload
- Modern workshop and systems
About the Role
As the first point of contact for our customers, you will play a key role in ensuring the smooth day-to-day coordination of workshop operations.
Your responsibilities will include
- Managing customer enquiries face-to-face, by phone and email
- Booking and coordinating workshop jobs
- Preparing repair orders and job documentation
- Liaising with technicians and parts departments
- Processing invoices and quotations
- Providing customers with updates on repairs and job progress
- Maintaining accurate records and administrative systems
About You
To succeed in this role, you will have
- Strong customer service and communication skills
- Excellent organisation and time management
- The ability to multitask in a busy environment
- High attention to detail
- Reliable and professional work ethic
- Sound computer skills including Outlook and Excel
- A positive attitude and willingness to learn
- Highly Regarded
- Previous Service Advisor or administration experience
- Experience with Equip or dealership management systems
- Automotive, transport or workshop industry exposure
Why Join RGM Maintenance?
We value good people and invest in long-term careers. This is an opportunity to join a growing business where your contribution is recognised and your development is supported.
If you are looking for a role with stability, responsibility and future opportunities, we would love to hear from you.
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Service Advisor employer: RGM Maintenance Pty Ltd
RGM Maintenance Pty Ltd is an exceptional employer located in Townsville, offering a dynamic work environment where skilled Heavy Vehicle Technicians can thrive. With a strong emphasis on safety and quality, employees benefit from ongoing training and development opportunities, allowing for personal and professional growth while working on diverse vehicles and Defence-related equipment. Join a supportive team that values your expertise and fosters a culture of excellence.
