At a Glance
- Tasks: Lead technical outcomes and solve complex IT challenges for diverse clients.
- Company: Join Priority 1 IT, part of efex, a top IT services provider in Australia.
- Benefits: Competitive salary, career growth, ongoing training, and a supportive culture.
- Other info: Opportunity to mentor juniors and work with cutting-edge technologies.
- Why this job: Grow your tech skills while making a real impact in a fast-paced environment.
- Qualifications: 3-5 years in a technical role with strong customer service skills.
The predicted salary is between 62100 - 75900 $ per year.
Lead technical outcomes. Solve complex challenges. Help clients get more from their technology. As a Level 2 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.
Who We Are
Priority 1 IT is powered by efex. With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers. Priority 1 IT operates locally in Toowoomba, delivering trusted IT solutions to the region, backed by efex’s national capability, resources, and support. We’re approachable, business-focused, and people-first, both for our clients and our team.
The Role
We’re looking for a Level 2 Service Desk Engineer to join our Toowoomba team full-time. In this role, you’ll:
- Provide proactive and reactive IT support across diverse client environments
- Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
- Maintain system continuity through monitoring, troubleshooting, and maintenance
- Communicate clearly with clients, giving them confidence and visibility at every stage
- Accurately manage tickets, time, and documentation
- Collaborate with account managers and other teams to deliver seamless service
- Mentor and support junior team members
- Gain exposure to leading technologies, expanding your technical skills daily
About You
You’ll thrive in this role if you:
- Bring 3 - 5 years’ experience in a technical role within an MSP environment
- Have strong customer service skills and enjoy client interaction
- Are proactive, detail-oriented, and a natural problem solver
- Have medium to high-level experience with:
- Microsoft 365, Entra ID and Intune
- Active Directory and Group Policy
- TCP/IP, DNS, DHCP and VPN technologies
- Network troubleshooting and administration
- Backup and disaster recovery solutions
- Virtualisation technologies such as VMware and Hyper-V
- Cpanel/WHM and Wordpress
- Medical PMS administration
And some experience with:
- WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
- Cloud networking and SD-WAN technologies
- Cybersecurity solutions and best-practice security frameworks
- PowerShell scripting and automation
- Microsoft, Cisco, AWS, CompTIA or other industry certifications
- Financial software administration
- Microsoft Power Platform
What We Offer
- Competitive salary package reflective of your experience
- Career pathways into technical leadership, projects, architecture, and specialist engineering roles
- Exposure to a wide range of technologies, industries, and client environments
- Ongoing training and professional development opportunities
- Supportive, down-to-earth culture that values collaboration and knowledge sharing
Why Join efex?
This is more than a support role; it’s a chance to grow with one of Australia's fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
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