Retail Assistant - Hospitality Store - Cairns
The Opportunity
We’re looking for a motivated and customer-focused Retail Assistant with a genuine passion for delivering exceptional service in our Hospitality Store. You’ll be part of a supportive team with a great culture, working in our Cairns store Monday to Friday.
What You’ll Be Doing
Greet customers and provide friendly, helpful service
Assist with customer enquiries in-store, over the phone, via live chat, and by email
Process sales orders, credits, and returns
Handle cash transactions, end-of-day reconciliation, petty cash, and banking
Manage stock — unpacking deliveries, lifting and moving stock, barcoding, pricing, and ensuring correct placement in-store
Pick, pack, and prepare orders for collection or delivery
Maintain a clean and well-presented store through regular merchandising and shelf organisation
About You
Previous experience in a customer service-focused role
Quick learner with a proactive attitude
Strong problem-solving skills and a focus on positive customer outcomes
Self-motivated and a strong team player
Excellent communication skills, with patience and empathy when engaging with a diverse customer base
Experience with EFTPOS systems and intermediate Microsoft Office skills are an advantage
This is a great opportunity to join a company that values teamwork, professionalism, and customer satisfaction.
Why work for Reward Hospitality?
We are a forward thinking established business with strong values and we believe our staff are key to our success. We are passionate about providing a productive and safe environment with good facilities. We value the personal development of all staff, and there are many opportunities for you to grow within our business.
A friendly and supportive team environment
Good Work/Life Balance
Employee Benefits with discounts on major retailers and on our products
About Us
As a leading distributor to the exciting & fast-paced hospitality industry, Reward Hospitality are game changer in their space. With 30+ locations nationwide, Reward Hospitality offers a full-service solution to our customers with an unmatched product, service & digital offering.
We are a large company with a very personal, small business feel. Our friendly community spirit is something that influences our day-to-day operations & our close-knit team are passionate about our business, and we are passionate about them too. We provide comprehensive training for staff to grow in their current roles and invaluable opportunities to build long term careers within Reward Hospitality.
Joining the Reward Hospitality family would give you the opportunity to get involved in the exciting & ever evolving world of hospitality, aged care, healthcare, education & mining industries. Our products are globally sourced, high quality, competitively priced, and our team are committed to designing, sourcing and delivering the very best products and service to our customers. At every level of our company, you’ll be working with talented & experienced individuals, in an inspiring, creative and energetic work environment.
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Retail Assistant - Hospitality Store - Cairns employer: Reward Hospitality
Reward Hospitality is an exceptional employer that fosters a vibrant work culture in Hervey Bay, where employees are encouraged to build strong relationships and drive results in the hospitality sector. With a focus on professional growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their roles while enjoying the unique lifestyle that the Fraser Coast has to offer.
