Revolut Ltd in Australia is seeking a Subject Matter Expert (Escalated Complaints) to lead end-to-end external dispute resolution with the Australian Financial Complaints Authority (AFCA). You will act as the bridge between customers, internal teams, and the regulator to resolve complaints efficiently.
In this remote Australia-based role, you will conduct conciliation calls, de-escalate complex issues, and drive improvements through QA/QC checks, data analysis, and collaboration with Product
Senior Escalated Complaints Expert — Australia (Remote) in Perth employer: Revolut Ltd
Revolut is an exceptional employer that champions a dynamic and inclusive work culture, particularly for the Sales Enablement Onboarding Lead role in the APAC region. With a strong emphasis on employee growth through innovative training programs and collaborative initiatives, team members enjoy the flexibility of a remote-first environment while contributing to a fast-paced fintech landscape. The company’s commitment to continuous improvement and coaching ensures that every new hire is set up for success, making it a rewarding place to build a career.
