We are looking for a motivated and customer-focused CYCLING ENTHUSIAST to join our small team at Rev-Bikes in Nunawading. All-round Store Assistant, focusing on Customer Service and related Admin, with a diverse range of tasks and opportunities (including mechanical training if desired). Part time or full time considered, with plenty of flexibility in the role, to suit the right candidate.
REV-Bikes sell & service e
Bikes, e
Trikes and e
Tandems (and a growing range of Adaptive e
Bikes), as well as installing low-powered Conversion Kits to electrify existing bicycles. Our customers vary widely, but are often retirees and people with various disabilities.
This is a dynamic, hands-on role combining customer sales, retail support, website and social marketing, and administrative duties. You will be the face of the store—helping customers find the right eBikes and accessories, while ensuring smooth day-to-day operations behind the scenes.
If you are energetic, organised, and passionate about delivering great customer experiences, this role may be a great fit for you.
Key Responsibilities
- Welcome and assist customers in-store, via phone, and email
- Understand customer needs, and recommend suitable bicycles and accessories
- Drive sales through consultative selling and product knowledge
- Handle customer enquiries and follow-ups to ensure satisfaction
- Support after-sales service and customer retention
Administration & Operations
- Process sales accurately using Xero & EFTPOS
- Maintain customer records and CRM updates
- Assist with invoicing, quotes, and general admin tasks
- Support store presentation, merchandising, and displays
Stock & Inventory Support
- Assist with stock management, tagging, and receiving deliveries
- Support stocktakes and inventory reporting
- Monitor and report low stock levels
Team Support
- Work closely with the sales and workshop teams
- Support marketing promotions and in-store campaigns
- Contribute to a positive and high-performing team culture
About You
- Passionate about bikes & the cycling lifestyle (essential to have at least some experience with bicycles)
- Confident in customer service and/or retail sales
- Clear communicator (excellent English) with a friendly and professional approach
- Highly organised, with great attention to detail
- Comfortable using computers, ideally experienced with Xero & Shopify (or happy to learn)
- Sales-driven, with a willingness to learn and grow
- Reliable, mature, proactive, and a strong team player
What We Offer
- Supportive and passionate team environment
- On-the-job training and product knowledge development
- Opportunity to grow within the business
- Staff discounts on eBikes and accessories
- Performance-based incentives (where applicable)
Key Performance Area s
- Sales performance and conversion rates
- Customer satisfaction and service quality
- Accuracy in administration and stock handling
- Contribution to team and store performance
#J-18808-Ljbffr
Retail Sales Assistant – E-Bike & Cycling All-Rounder in Melbourne employer: Rev Bikes
Rev-Bikes is an excellent employer located in Nunawading, offering a supportive and energetic team environment where employees can thrive. With flexible working hours, on-the-job training, and opportunities for growth within the business, we prioritise employee development while fostering a culture of teamwork and customer focus. Our commitment to providing staff discounts and performance-based incentives makes Rev-Bikes a rewarding place to work for those passionate about cycling and customer service.
