Care Scheduler – Community Care in Gosford

We are seeking an accomplished and motivated Scheduler and Administrator to join our dynamic Support at Home Care team working across our Central Coast retirement communities. This is a full-time position working Monday to Friday, ideally based from our Erina office on the Central Coast. You'll support the delivery of Community Care services across the region. For the right candidate, we are also open to considering a Brisbane-based arrangement with hybrid flexibility.

The Position

Our focus is on optimising the efficient delivery of services to our clients, underpinned by a strong commitment to a resident-centred approach. Under the guidance of the Manager – Care (NSW), your responsibilities will encompass:

• Coordinating and managing the allocation of employees to client services
• Developing and maintaining customer service schedules, which include service planning, confirmation, as well as managing short-notice placements and cancellations
• Preparing and transmitting schedules for customer services to our Home Care employees
• Handling incoming and outgoing calls and emails from both internal and external stakeholders
• Organising replacement employees to cover scheduled or unforeseen absences and shift changes
• Maintaining and updating data within our company's information systems
• Undertaking general administrative tasks such as managing mail and courier services, ordering stationery, and restocking kitchen supplies

Please note: This role requires previous rostering, scheduling or workforce coordination experience. Applications from candidates without relevant scheduling experience may not be considered.

We’re on the lookout for someone with:

• Experience in rostering/scheduling and administration
• Experience working within the Aged or Community Care services (desirable)
• Current Drivers Licence
• National Police Check (or ability to obtain)
• First Aid & CPR Certificate (or ability to obtain)
• Ability to pass a pre-employment medical assessment including Drug and Alcohol Testing

The wellbeing of all RetireAustralia team members is our priority and we regularly run initiatives such as safety training, wellness challenges, mental health awareness programs and a free annual flu vaccination program. We have a dedicated learning and development team, who have received industry recognition for their training and development programs which assist team members to achieve their personal and professional development goals while working at RetireAustralia.

RetireAustralia offers a free and confidential Employee Assistance Program to all employees and their family members to assist with work-related and personal issues.

Who we are

RetireAustralia is a leading private owner, operator and developer of retirement villages with a focus on creating thriving communities where older Australians live the life they choose in their own homes. Across our villages in New South Wales, Queensland and South Australia we are revolutionising retirement living through our continuum of care model and range of accommodation options that integrate independent living with Support At Home services and on-site higher acuity care facilities. We are also building the future of retirement living, expanding several existing communities and developing new purpose-built communities in areas with high demand for quality senior living. With customers at the centre, a wonderful culture and an ambitious growth strategy in a sector experiencing rapid expansion and diversification, RetireAustralia is an employer of choice for individuals who want to make their mark.