Assistant Store Manager in Melbourne

Since 1987, Shoes & Sox has been the go-to destination for expertly fitted children's footwear, trusted by Australian families to help growing feet find the perfect fit. Our mission is to get every baby, toddler and kid into shoes that fit their feet, their adventures, their personality and their family perfectly.

With a strong focus on expert fitting, exceptional customer service and building lasting relationships with families, Shoes & Sox is continuing to grow. We're excited to be strengthening our team at Eastland and looking for a passionate retail leader to help drive our next stage of success.

We're on the hunt for a superstar Assistant Store Manager to join Shoes & Sox Eastland! This newly created role is an exciting opportunity to support business growth, work alongside the Store Manager and help build a high-performing team that delivers outstanding customer experiences and strong commercial results.

Located in Melbourne's eastern suburbs, Eastland offers an exciting retail environment with opportunities to connect with local families, grow customer loyalty and maximise store performance. If you're a natural motivator, love all things footwear and know how to bring the good vibes while smashing sales targets, this one's for you!

WHAT YOU'LL BE DOING

• Be the right-hand to the Store Manager - support daily operations, lead by example and help keep the team motivated, engaged and focused on achieving store goals.
• Lead from the front - coach, develop and inspire team members to deliver exceptional customer service and create memorable experiences for children and their families.
• Drive sales and business growth - monitor sales performance, track KPIs, identify opportunities and motivate the team to achieve and exceed targets.
• Build lasting customer relationships - champion expert footwear fitting, personalised service and customer loyalty to help grow our presence across Melbourne's eastern suburbs.
• Style it up - maintain outstanding visual merchandising and store presentation standards that bring the Shoes & Sox brand and footwear collections to life.
• Stay sharp on stock - support effective stock management, inventory accuracy and proactive loss prevention to protect store profitability.
• Champion safety - promote a safe, inclusive and supportive workplace by following all OH&S requirements and looking out for your team.
• Make an impact - bring fresh ideas, take initiative and work collaboratively with the Store Manager to improve store performance, team capability and the overall customer experience.

ABOUT YOU

• You're not just a people person - you're a team energiser, a customer experience champion and maybe even a kid-whisperer!
• Experienced Assistant Store Manager, Retail Supervisor or retail leader ready to take the next step.
• Confident leading, coaching and motivating a team to achieve sales targets and KPIs.
• Warm, approachable and passionate about delivering exceptional customer experiences.
• Great with kids and families, with the patience and care needed to support expert footwear fitting.
• Commercially focused, with a proven ability to identify opportunities to improve sales and store performance.
• Skilled in stock control, loss prevention and visual merchandising.
• Organised, reliable and an effective communicator who can build strong relationships with team members, customers and leadership.
• Proactive and adaptable, with the confidence to take ownership and contribute ideas that support business growth.
• Excited by the opportunity to help establish strong foundations, develop a positive team culture and contribute to the continued success of Shoes & Sox Eastland.

JUST SOME PERKS WE OFFER

• Generous discounts - enjoy up to 50% off selected brands, including Review, Superdry, Black Pepper and Elka Collective.
• Training and development - build your leadership capability and access opportunities to grow your retail career.
• Positive and encouraging culture - join a team where collaboration, recognition and creating a supportive workplace are priorities.
• Monthly bonus scheme - be rewarded for achieving KPIs, with additional competitions and giveaways throughout the year.
• Employee Assistance Program - access free support from mental health professionals when you need it.
• Opportunity to make an impact - step into a newly created leadership role where you can help shape team performance, strengthen customer relationships and support the growth of the Eastland business.

ABOUT BRAND COLLECTIVE

Brand Collective is one of Australia's most prominent apparel, footwear and sport groups, operating an omnichannel business across 300+ stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage brands to contemporary fashion, street culture and considered craftsmanship. We bring brands to life by creating meaningful experiences for our customers and opportunities for our people to grow.

At Brand Collective, our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms and hire based on capability and performance. If your skills align with the role and our culture, we encourage you to apply and be part of our continued success.