ServiceNow Engineer in Melbourne

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

• Please note Rest does not accept speculative resumes from recruitment agencies
• Rest will review applications prior to the closing date and may close the role earlier

Job Description

Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds.

We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*.

We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit.

To put it simply we want our people to thrive and love the work they do.

We're looking for a talented

Service Now Engineer to help elevate and optimise our enterprise Service Now platform.

This is an opportunity to work on meaningful initiatives that improve employee experiences, streamline business processes, and deliver scalable technology solutions across the organisation.

As a key member of our Platform team, you'll collaborate with Product Owners, Business Analysts, stakeholders, and fellow engineers to design and deliver innovative solutions that create real business value.

From workflow automation and platform enhancements to integrations and custom applications, you'll play a critical role in unlocking the full potential of Service Now.

• What you'll be doing
• Designing, developing and supporting solutions across the Service Now platform, including ITSM, HRSD, IRM, TPRM, ITOM, CMDB and custom applications.
• Building workflows, automations and integrations that simplify processes and improve user experiences.
• Partnering with stakeholders to understand business challenges and translate requirements into scalable solutions.
• Developing and supporting APIs, web services and data integrations across enterprise systems.
• Contributing to Agile delivery through sprint planning, estimation, stand-ups, reviews and retrospectives.
• Troubleshooting issues, resolving defects and driving continuous platform improvements.
• Supporting testing, deployment and release activities across development, test and production environments.
• Maintaining technical documentation and ensuring solutions align with governance, security and Service Now best practices.
• Identifying opportunities to automate, simplify and optimise business processes.

What's in it for you?

This is more than a development role.

It's an opportunity to influence how technology enables the business, work with a modern platform ecosystem, and contribute to a culture of continuous improvement and innovation.

You'll join a collaborative team where your ideas are valued, your expertise is trusted, and you'll have the opportunity to make a genuine impact through technology.

• What you'll bring
• Hands-on experience designing and developing solutions on the Service Now platform.
• Strong knowledge of Service Now modules, workflows, integrations and automation capabilities.
• Experience working in Agile delivery environments.
• A passion for solving complex problems and continuously improving user and business outcomes.
• Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders.

Qualifications

• Service Now Certified System Administrator (CSA)
• Required
• Service Now Certified Application Developer (CAD) -

Desirable

• Certifications in one or more Service Now modules (e. g., CIS ITSM, CIS TPRM, CIS BCM) -

Desirable

Required experience, understanding or credentials including

• Demonstratedexperience working with the Service Now platform.

• Experience configuring and developing within Service Now using

• Glide APIs
• Flow Designer
• Business Rules
• Client Scripts
• Integrations and APIs
• Additional Information
• Our benefits have been designed so you can tailor your experience with us and include:
• Personal and professional development opportunities
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest's values and behaviours)

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings.

We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles.

This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 31 July 2025.

Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

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