At a Glance
- Tasks: Lead impactful research projects and build strong client relationships.
- Company: Renowned insights consultancy with a focus on long-term partnerships.
- Benefits: Competitive salary, flexible working, 26 days annual leave, and career progression.
- Other info: Collaborative culture with mentoring from experienced leaders.
- Why this job: Make a real difference by influencing major business decisions for top brands.
- Qualifications: 4+ years in market research with strong quantitative skills.
The predicted salary is between 94500 - 115500 $ per year.
Love managing big client relationships and delivering research that genuinely influences business decisions? Join a highly regarded insights consultancy that's built its reputation on developing long-term partnerships with some of Australia's most recognised brands. Combining strategic thinking, commercial acumen and rigorous research, they help clients better understand their customers, strengthen experiences and make smarter business decisions.
They're now looking for a Research Manager to join the team supporting one of the firm's largest and most established client accounts. Working alongside an experienced Client Director, you'll become a trusted day-to-day partner, leading ongoing research programs and working closely with stakeholders across insights, marketing, customer experience, product and strategy.
The Opportunity
This is a fantastic opportunity for someone who enjoys becoming an extension of their client's team. Rather than juggling lots of smaller accounts, you'll develop deep knowledge of one major client, managing a broad program of quantitative research that spans customer experience, advocacy, brand and strategic insight.
- Lead end-to-end quantitative research projects from proposal through to delivery
- Deliver CX, NPS, customer advocacy and brand tracking programs
- Translate complex data into clear, commercially relevant recommendations
- Build trusted relationships across a large, multi-stakeholder client environment
- Present insights that influence customer, product and commercial strategy
- Support and mentor junior team members while working closely with senior client leaders.
About You
- Around 4+ years' experience in market research or customer insights
- Experience working on a major client account or supporting a large, complex organisation with multiple stakeholder groups
- Strong experience delivering CX, NPS, customer advocacy, brand tracking or other ongoing research programs
- Exposure to sectors such as financial services, retail, telecommunications, insurance or other customer-centric industries
- Excellent project management skills and a strong quantitative research foundation
- Confidence presenting insights and building long-term client relationships
- A collaborative, commercially minded approach and genuine passion for delivering exceptional client service.
What's on Offer?
- The opportunity to become deeply embedded within a flagship client partnership
- Meaningful strategic work with direct exposure to senior stakeholders
- Mentoring from experienced client leaders and clear career progression
- A collaborative, supportive and high-performing culture
- $110,000-$140,000 + Super (Negotiable), flexible working and 26 days annual leave.
Manager, Strategic Customer Insights in Sydney employer: Resources Group
At Resources Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our hybrid work environment allows for flexibility while providing ample opportunities for professional growth and mentorship, ensuring that you can thrive in your role as a Senior Insights Lead. Join us to work with leading brands in Retail, Property & Services, where your contributions will have a meaningful impact on client success and industry trends.
