Case Manager in The Junction

Resolute Support is one of the most successful community service providers in the Hunter. Our 200 employees assist more than 300 people across the region with community supports, transport, recreation, inclusion, personal care, domestic assistance and supported accommodation. Our mission is what makes us stand out from the others with supporting people through Choice, Opportunity, Inclusion & Acceptance at the forefront of our company culture.

ROLE OVERVIEW

As part of a dedicated team, you will play a key role in delivering high-quality, person-centered supports. This position is responsible for the case management and coordination of our participants' supports within our Community Based Program, ensuring quality service delivery outcomes are met for each individual engaged in our services. The role is specifically designed to achieve a high standard of excellence in customer service and consumer satisfaction, through effective communication and coordination of Support Workers. The role requires strong relationship building with Support Workers and participants through active engagement and visitations. Organisational and interpersonal skills to engage with our valued participants, their families, carers and representatives is a key priority for this position.

What you will be doing:

• Build and maintain strong professional relationships with participants and their family members, Support Workers, carers and/or advocates, external stakeholders, to understand their preferences and needs, and communicate this with the greater Resolute Support team.
• Proactively engage with participants and/or their family members, carers and/or advocates to ensure maximum funding allocations are utilised and assist them to plan their supports (personal care, cleaning, transport, community engagement, etc).
• Communicate effectively through regular check-ins and visitations, to ensure participant needs, goals and outcomes are being achieved whilst providing direction and/or support to the Support Worker teams.
• Maintain clear and accurate records and documentation of the work you do, in accordance with NDIS and organisational requirements.
• Actively participate in team meetings and contribute to the continuous improvement activities at Resolute Support.

What you will bring:

• 2 years experience in a Case Management, Care Co-ordinator role (disability, aged care, youth, mental health).
• Minimum Cert III in Community Services, Individual Support (Disability/Aged Care), or relevant qualification.
• Have worked in customer service, admin, or coordination roles previously and have the ability to juggle multiple priorities whilst staying organised.
• Can have thoughtful, sensitive conversations and resolve problems quickly, with customers' interests in mind.
• Are comfortable using systems and learning new technology and always working to improve systems and the way you approach things.
• Are curious, kind and not afraid to take initiative and/or guidance.
• NDISWC and WWCC.

WHATS IN IT FOR YOU

• Full-Time Employment (Monday - Friday)
• 4 Weeks Annual Leave per year.
• Optional rostered day off per month!
• Full training provided, phone and laptop.

Our Statement of Commitment to Child Safety: Resolute Support is committed to a supporting environment that promotes the safety and wellbeing of children and young people as our priority. This policy has been developed to ensure that our organisation is a safe and welcoming place for children and young people, and one where children and young people are equally valued, respected and encouraged to participate. This commitment extends to all children and young people regardless of their abilities, sex, gender, or background.