OUR BACKGROUND
Resolute Support is one of the most successful community service providers in the Newcastle and Hunter Region. Our employees assist more than 300 people across Newcastle, Maitland and Lake Macquarie, offering support with transport, recreational activities, community outings and appointments, personal care, domestic assistance and supported living accommodation.
Our dedicated and passionate team members deliver high quality care and support services that place the participant at the centre of everything that we do. Our focus is to Support Quality of Life through assisting our participants along their journey to meet and achieve their goals set within their NDIS plan.
Our mission to support people through Choice, Opportunity, Inclusion & Acceptance is at the forefront of our company culture.
ROLE OVERVIEW
Support Workers: SIL, Community & In-Home Care (Casual) | Across the Hunter, Newcastle & Lake Macquarie.
Deliver person-centred support to people with intellectual, mental health and physical disabilities, including personal care (showering, dressing, grooming, toileting). This is a core part of the role, always delivered with dignity and respect
Provide complex personal care where required, including continence care, hoist and sling transfers, and support for people with limited mobility or high physical support needs (additional training provided)
Confidently support participants with complex behaviours of concern, using trauma-informed care, de-escalation and positive behaviour support, and following Behaviour Support Plans
Implement Mealtime Management Plans and allied health recommendations, plus complex health supports and manual handling (training provided; nursing/clinical experience highly regarded)
Support everyday living skills: meal prep, shopping, budgeting, domestic tasks and working toward individual goals
Identify, report and document incidents, risks and hazards, and understand the NDIS Code of Conduct, reportable incidents and restrictive practices (full internal training provided)
Maintain regular, reliable availability across mornings, evenings, overnights and weekends (preferences accommodated where possible)
Be willing to drive company vehicles, including vans, when required
ABOUT YOU
You will have a kind and caring nature, and have demonstrated experience in providing care and support to vulnerable people. You have great interpersonal and communication skills, with the ability to effectively communicate and build positive relationships with our participants, their family members and carers (where applicable).
Qualifications & Checks
Certificate III or IV in Disability, Aged Care and/or Individual Support (highly regarded, but not essential)
NDIS Worker Check (or willing to obtain)
WWCC (or willing to obtain)
First Aid (can be obtained after application)
NSW driver's licence
Own reliable car, comprehensively insured
Experience & Skills
Show a compassionate, inclusive and professional approach with a strong focus on customer service
Previous experience in a similar role providing support to people with complex care needs is highly valued. Experience as an Assistant in Nursing (AIN), Enrolled Nurse (EN) or Registered Nurse (RN), as well as mental health or youth work, is desirable but not essential
Experience supporting participants with behaviours of concern, including emotional regulation, de-escalation and positive behaviour support strategies, is highly valued. If you're still building this experience, we'll train and support you
What we offer you:
- Flexible working hours to suit your lifestyle
- Travel allowance included
- Access to Employee Assistance Program (EAP) for support and wellbeing
- Personal gratification by supporting others
Support Worker in Newcastle employer: Resolute Support
Resolute Support is an exceptional employer that prioritises Choice, Opportunity, Inclusion, and Acceptance within its vibrant work culture. With a strong commitment to employee growth through ongoing training and support, as well as the flexibility of hybrid working arrangements, we ensure our team members thrive while making a meaningful impact in the community. Join us in a role where your contributions directly enhance the lives of over 300 individuals across the Hunter region.
