At a Glance
- Tasks: Provide exceptional customer service and support for ResMed products and services.
- Company: Join a leading healthcare company dedicated to improving lives.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on innovation and diversity.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: 1 year of customer service experience preferred; training provided.
The predicted salary is between 39600 - 48400 $ per year.
The primary role of Customer Support function is to provide exceptional customer service via different channels of communication.
Key deliverables include addressing customer enquiries related to Res Med products, services, warranty, order processing, data entry and resolving general complaints.
Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.
- Let’s Talk About Responsibilities
- The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies.
- Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.
• Support roles consist of work in a
- clerical, administrative or specialized support tasks in an office or field setting
- specialized technical tasks or skilled craft work
- unskilled or semi-skilled operational tasks
- Has completed vocational training or obtained equivalent experience.
- Interacts internally to exchange information.
- Has limited discretion to vary from established procedures.
- Let’s Talk About Qualifications And Experience
Preferred
- Minimum of 1 years of related experience.
- Has broad knowledge of routines and procedures to handle day to day situations.
- Will generally only require instructions on new assignments.
Joining us is more than saying “yes” to making the world a healthier place.
It’s discovering a career that’s challenging, supportive and inspiring.
Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
If this sounds like the workplace for you, apply now!
We commit to respond to every applicant.
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Healthcare Support Specialist in Sydney employer: Resmed
At Resmed, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Sydney where your contributions directly impact the lives of people around the globe. As a Senior Lifecycle Portfolio Manager, you'll enjoy a culture that fosters collaboration and innovation, with ample opportunities for professional growth and development. Join us to be part of a mission-driven team that values diversity, encourages individual expression, and is committed to making the world a healthier place.
