At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and chat.
- Company: Join a leading healthcare company making a real impact.
- Benefits: Gain valuable experience in a supportive and inspiring environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be part of a team that prioritises customer satisfaction and operational efficiency.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 36000 - 44000 $ per year.
Role Overview
- The primary role of a
- Customer Service Representative in the
Customer Care Team is to deliver exceptional customer service and support across multiple communication channels—phone, email and chat.
This role is pivotal in ensuring customer satisfaction and operational efficiency by addressing enquiries related to
Res Med products
, services, warranties, order processing, and general complaints.
Representatives also play a key role in providing first-line customer support, technical assistance, and escalating issues to relevant teams for timely resolution.
Key Responsibilities
- Respond to customer enquiries in a timely, accurate, and professional manner across multiple communication channels (e. g., phone, email, chat), ensuring high levels of customer satisfaction and adherence to service level agreements
- Process orders for medical supplies and equipment accurately and efficiently.
- Create and maintain customer account records.
- Track deadlines and manage tasks using web-based tools.
- Collaborate with cross-functional teams to meet service and sales goals.
- Build and maintain positive customer relationships that impact service and product revenue.
- Document all customer interactions and technical issues in ticketing systems, including resolutions and follow-ups.
- Provide performance metrics and insights to management as required.
- Support Scope
Customer Service Representatives may work in
Administrative or clerical support across multiple communication channels.
Specialised technical support tasks related to product knowledge or technical assistance.
Operational support involving semi-skilled tasks such as data entry or logistics coordination.
Qualifications & Experience
Required
- Minimum of
1 year of related experience in customer service or support.
- Familiarity with standard procedures and routines to manage daily tasks.
- Ability to follow established processes with limited need for supervision.
• Strong English language skills and computer literacy skills?
- Excited by the opportunity to support Customers and Patients, in a business that makes a real impact.
- Ability to work autonomously and problem solve
Preferred
- Vocational training or equivalent experience in healthcare, customer service, or technical support.
- Strong communication and problem-solving skills.
- Experience using CRM or ticketing systems.
Joining us is more than saying “yes” to making the world a healthier place.
It’s discovering a career that’s challenging, supportive and inspiring.
Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
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Customer Service Representative in Sydney employer: Resmed
At Resmed, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Sydney where your contributions directly impact the lives of people around the globe. As a Senior Lifecycle Portfolio Manager, you'll enjoy a culture that fosters collaboration and innovation, with ample opportunities for professional growth and development. Join us to be part of a mission-driven team that values diversity, encourages individual expression, and is committed to making the world a healthier place.
