At a Glance
- Tasks: Guide new clients through onboarding, ensuring a smooth transition to our platform.
- Company: Join Resly, a vibrant tech company revolutionising hospitality management software.
- Benefits: Work remotely across AUS/NZ, with significant growth opportunities and a flexible environment.
- Other info: Collaborate with a creative team and embrace innovation in a fast-paced setting.
- Why this job: Make a real impact by shaping customer experiences and driving confidence from day one.
- Qualifications: Experience in customer onboarding or success, strong communication skills, and a proactive mindset.
The predicted salary is between 62100 - 75900 $ per year.
Welcome new clients and set them up for success.
As an Onboarding Specialist, you’ll guide customers through our platform, provide training, and ensure a smooth transition to using our platform.
About Us
Resly isn't just a workplace, it’s a playground for tech wizards!
We’re a tight-knit crew of creative minds crafting the future of hospitality management software.
From our vibrant Gold Coast HQ to remote setups across AUS/NZ/Philippines/Sri Lanka, we embrace flexibility without sacrificing innovation.
We’re growing fast, and onboarding is critical to our success.
This role plays a key part in shaping first impressions, driving customer confidence, and ensuring our clients get value from day one.
- Work from anywhere in AUS/NZ
- Significant opportunity for growth as we scale
- A company that values ownership, innovation, and impact
- Opportunity to influence customer experience and onboarding processes
- Be at the forefront of hospitality tech and make a real impact
The Role
As a Client Onboarding Specialist at Resly, you’re the bridge between a signed deal and a successful customer.
You’ll guide new clients through their onboarding journey — from kickoff to go-live — ensuring they’re confident, set up correctly, and ready to succeed.
This role is equal parts project management, product education, and customer experience.
You’ll work closely with customers and internal teams to remove friction, solve problems quickly, and deliver a smooth, high-quality onboarding experience.
- What You’ll Do
- Lead new clients through the onboarding journey from kickoff to go-live
- Deliver training sessions and product education tailored to customer needs
- Configure customer accounts and ensure accurate, high-quality setup
- Identify and remove onboarding blockers quickly and proactively
- Manage timelines and keep onboarding projects on track
- Build strong relationships with customers, acting as their trusted guide early on
- Collaborate with Support, Product, and Sales to improve onboarding processes
- Capture customer feedback and identify opportunities to improve the onboarding experience
- What We’re Seeking
- Experience in customer onboarding, implementation, or customer success (ideally in Saa S)
- Strong communication and presentation skills, with the ability to train and guide customers confidently
- Highly organised, with the ability to manage multiple onboarding projects simultaneously
- Problem-solving mindset, with a proactive approach to identifying and resolving issues
- Comfortable working cross-functionally in a fast-paced environment
- Ability to build rapport and trust with a wide range of customers
- Experience working remotely and collaborating across time zones
- Nice to Have
- Experience in hospitality, property management systems, or similar industries
- Familiarity with Saa S onboarding tools and processes
- Experience configuring software systems or handling data migrations
- Exposure to tools like Intercom, Monday. com, or similar
- What Success Looks Like
- Customers go live smoothly, on time, and with confidence
- Reduced time-to-value for new clients
- Strong relationships built early in the customer lifecycle
- Continuous improvements to onboarding processes and experience
- GOLD COAST (HQ)
- Corporate Centre One,
Level 1/2 Corporate Ct, Bundall QLD 4217 - #J-18808-Ljbffr
Client Onboarding Specialist employer: Resly
At Resly, we offer a dynamic and innovative work environment where Senior Full Stack Developers can truly thrive. With our Gold Coast HQ and flexible remote options across AUS/NZ, we prioritise employee growth through clear pathways to leadership roles, while fostering a culture of ownership and collaboration that empowers you to influence product direction and engineering standards. Join us to be at the forefront of hospitality tech and make a meaningful impact in a supportive and creative team.
