Appointment Setter - Proactive Customer Service Team
Appointment Setter - Proactive Customer Care Team
Brisbane | Office Based | Full-Time 38 hours per week
The Role
Are you someone who loves connecting with people, thrives on organisation, and takes pride in delivering a great customer experience?
We're on the lookout for a people-loving, detail-driven Appointment Setter for our Proactive Customer Care Team based in Brisbane.
This role is all about being the trusted point of contact for our customers — helping them feel informed, supported, and looked after throughout their solar journey. You'll play a key role in managing customer communication, coordinating appointments, and ensuring every interaction is smooth, professional, and positive.
If you're the kind of person who enjoys a busy day, loves a well-organised calendar, and can bring calm energy to a fast-paced environment, we'd love to hear from you.
What You'll Be Doing
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📞 Connecting with customers – managing inbound calls through our 1300 number and providing friendly, helpful support
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📅 Managing appointments – booking, confirming, and coordinating key customer milestones including Post Site, MS, Post-Install, and more
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🗓 Keeping things running smoothly – maintaining accurate calendars, schedules, and customer records
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👋 Creating great first impressions – conducting Welcome Calls to ensure new customers feel confident and supported from day one
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✨ Supporting an exceptional customer journey – helping deliver a seamless experience from initial contact through to installation completion
What We're Looking For
You'll bring:
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Previous customer service, administration, scheduling, or call-handling experience
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Confidence and professionalism when speaking with customers over the phone
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Strong organisation skills and the ability to manage multiple priorities
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Excellent communication skills and attention to detail
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A positive attitude and a natural ability to build rapport
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A love for structure, processes, and getting things done
Experience in contact centres, appointment setting, bookings, administration, or service coordination will be highly regarded — but we're most interested in your ability to communicate well and deliver a great customer experience.
How to Apply
We'd love to hear from you. When applying, please include:
✅ Your resume, highlighting relevant customer-facing, administration, or phone-based experience
✅ A short cover letter telling us:
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What customer service or call-based roles you've worked in
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Your experience with bookings, scheduling, calendars, or appointment setting
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Why this opportunity with RESINC Solar & Batteries feels like the right fit for you
Applications will be reviewed based on relevant experience and demonstrated capability, not generic responses.
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Appointment Setter - Customer Care & Scheduling Pro in Brisbane employer: RESINC Property Pty Ltd
At RESINC Solar, we pride ourselves on being more than just a solar installer; we are a community dedicated to fostering a sustainable future. Located in Newstead, QLD, our supportive work culture encourages collaboration and innovation, providing clear pathways for career growth within the renewable energy sector. Join us to be part of an award-winning team that values exceptional customer experience and invests in the development of its employees.
