At a Glance
- Tasks: Lead the uplift of ServiceNow CMDB and Discovery capabilities for trusted tech services.
- Company: Join the Reserve Bank of Australia, a key player in the national economy.
- Benefits: Enjoy hybrid work, career growth, and a collaborative environment.
- Other info: Diverse and inclusive workplace committed to equity and personal growth.
- Why this job: Make a real impact on Australia's financial systems while developing your skills.
- Qualifications: Experience with ServiceNow CMDB and strong stakeholder engagement skills required.
The predicted salary is between 121500 - 148500 $ per year.
Lead the uplift of ServiceNow CMDB and Discovery capabilities that support trusted technology services across the Bank.
Hybrid working environment with 3 days in the office and 2 days working from home.
2-year max term opportunity supporting a significant ServiceNow platform uplift.
The ServiceNow Platform Team sits within IT Operational Services and is responsible for the development, support and governance of the Bank's ServiceNow platform. As the ServiceNow CMDB and Discovery Lead, you will join the team to help deliver an important uplift to the Bank's configuration management and discovery capabilities. Reporting to the Platform Manager, you will provide technical and delivery leadership to improve the quality, visibility and ongoing management of technology configuration data. You will work closely with teams across infrastructure, cloud, networks, applications, technology operations and service management, as well as project stakeholders and delivery partners.
About the role:
- Lead the technical delivery of ServiceNow CMDB and Discovery activities from solution design through testing, release and operational transition.
- Work with the Business Analyst and key stakeholders to provide technical input into requirements and define clear, testable acceptance criteria for CMDB, Discovery and data quality outcomes.
- Provide technical leadership across the ServiceNow CMDB data model, Identification and Reconciliation Engine, Discovery and CMDB Health.
- Coordinate the reconciliation of discovered assets and CMDB records, including the treatment of duplicate, stale, incomplete and unmatched records.
- Work collaboratively across technology teams to improve asset visibility, configuration data quality and ownership.
- Coordinate technical delivery dependencies, including Discovery coverage, MID Server readiness, credentials, integrations, environments and release scheduling.
- Support the planning and delivery of system, integration, regression and user acceptance testing, including defect resolution and technical readiness recommendations.
- Establish meaningful CMDB quality measures and provide clear reporting on progress, risks and outcomes.
About you:
- Demonstrated experience delivering ServiceNow CMDB and Discovery capabilities in a large enterprise environment.
- Strong practical knowledge of the ServiceNow CMDB data model, Identification and Reconciliation Engine, Discovery and CMDB Health.
- Experience taking technology change from requirements and design through testing, release and operational transition.
- The ability to analyse complex data quality and reconciliation issues and implement practical, sustainable improvements.
- Strong stakeholder engagement skills and the ability to work effectively across technical, operational, project and delivery partner teams.
- Clear written and verbal communication, sound judgement and a structured approach to delivery.
- Experience with cloud discovery, Service Mapping, the Common Service Data Model, enterprise asset data or related ServiceNow capabilities would be highly regarded.
- Relevant ServiceNow or ITIL certifications would also be beneficial.
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.
ServiceNow CDMB & Discovery Lead in Sydney employer: Reserve Bank of Australia
The Reserve Bank of Australia is an exceptional employer, offering a dynamic work environment in the heart of Sydney's CBD. With a strong commitment to employee development and a culture that values collaboration and innovation, staff are encouraged to grow their skills while contributing to critical financial systems. The hybrid work model provides flexibility, making it an ideal place for professionals seeking meaningful and impactful careers in banking and payments regulation.
