At a Glance
- Tasks: Lead the design and launch of knowledge management strategies using ServiceNow.
- Company: Join the Reserve Bank of Australia, a key player in the economy.
- Benefits: Enjoy a hybrid work environment and impactful work until June 2027.
- Other info: Diverse and inclusive workplace committed to your growth and success.
- Why this job: Shape how knowledge is shared and drive innovation across the organisation.
- Qualifications: Experience with ServiceNow and strong knowledge management skills required.
The predicted salary is between 121500 - 148500 $ per year.
We are seeking an experienced and strategic Knowledge Management (KM) Specialist with deep expertise in ServiceNow to lead the design, implementation, and launch of our knowledge management capability. This role is critical in shaping how knowledge is captured, curated, and shared across the organisation to drive efficiency, innovation, and collaboration.
You will be responsible for optimising the KM framework, configuring ServiceNow Knowledge Management, and leading the change management and adoption strategy to ensure successful uptake across the business.
About the role
- Fixed Term Contract to June 30th 2027
- Hybrid Work Environment
- Impactful work that makes a difference
Key Responsibilities
- Design and implement a scalable Knowledge Management strategy.
- Configure and optimise the ServiceNow Knowledge Management module, including taxonomy, workflows, templates, and governance.
- Develop and implement a process and solution for project delivery teams to ensure that all necessary knowledge for supporting business operations is effectively captured and maintained throughout the project lifecycle.
- Collaborate with IT and other departments to identify knowledge needs and integrate KM into business processes.
- Develop and execute a launch and awareness campaign to promote the KM capability.
- Create training materials, run workshops, and support champions to drive adoption and engagement.
- Establish governance models, content lifecycle processes, and quality standards.
- Create and maintain reports and dashboards to monitor usage, analyse metrics, and continuously improve the KM system based on feedback and data insights.
- Ensure compliance with organisational policies and industry standards in all knowledge management activities.
- Conduct regular audits to ensure the quality and relevance of knowledge content.
About you
- Proven experience in Knowledge Management.
- Hands-on experience with ServiceNow Knowledge Management (configuration, administration, and optimisation).
- Strong understanding of KM principles, content strategy, and information architecture.
- Experience leading change management and adoption initiatives.
- Excellent communication, facilitation, and stakeholder engagement skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Qualifications
- Education: Bachelor's degree in information technology, Computer Science, or a related field.
- Certifications: Certified Knowledge Manager (CKM), ITIL certification or familiarity with ITSM practices, Human Centred Design (desirable).
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community.
Knowledge Management Specialist in Sydney employer: Reserve Bank of Australia
The Reserve Bank of Australia is an exceptional employer, offering a dynamic work environment in the heart of Sydney's CBD. With a strong commitment to employee development and a culture that values collaboration and innovation, staff are encouraged to grow their skills while contributing to critical financial systems. The hybrid work model provides flexibility, making it an ideal place for professionals seeking meaningful and impactful careers in banking and payments regulation.
