Reo Group Smithfield, New South Wales, Australia
Customer Service Officer
Reo Group Smithfield, New South Wales, Australia
About the Role
Join a household-name market leader with a national presence as a Customer Service Officer in their Ecommerce Customer Success Team. This role offers an excellent opportunity for a driven customer service professional seeking a long-term position.
Role Details
- Location: Smithfield Surrounds
- Salary: $60K - $70K + Super + Onsite Parking
- Employment Type: Full-time, Entry level
- Industry: Consumer Services
Responsibilities
- Provide exceptional customer assistance via inbound/outbound calls, live chat, and emails.
- Manage customer orders, including acceptance and amendments.
- Engage with marketing to address customer queries and complaints on social media and online review platforms.
- Coordinate with logistics teams regarding order tracking and delivery issues.
- Upsell products where appropriate.
- Work collaboratively to meet business objectives and resolve customer complaints effectively.
Candidate Profile
Ideal candidates will have experience in customer service, excellent communication skills, professionalism, and initiative. A background in FMCG or Fitness industries is preferred, along with a passion for delivering outstanding customer experiences.
Company Culture & Benefits
This organization values its staff, offering a supportive and stable environment during its growth phase. They prioritize staff development and contribution recognition.
Application Process
Interested candidates should submit their resume via the application link, quoting reference TL56851.
Customer Service Officer employer: Reo Group
ASC Pty Ltd is an exceptional employer that values its employees through a supportive work culture and a commitment to professional growth. With a focus on hybrid working arrangements, competitive benefits, and the opportunity to lead a dynamic team, this role offers a meaningful chance to influence tax governance and risk management across Australia while collaborating with senior stakeholders on impactful business decisions.
