At a Glance
- Tasks: Lead a dynamic team to enhance service delivery and operational excellence.
- Company: Exciting fintech company in a rapid growth phase.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future.
- Other info: Join a collaborative environment focused on innovation and improvement.
- Why this job: Make a real impact in a growing industry while developing your leadership skills.
- Qualifications: 8-10+ years in operations with strong people leadership experience.
The predicted salary is between 90000 - 110000 $ per year.
Join a growing fintech at an exciting stage of expansion as it strengthens its operational capability. This is a highly visible leadership opportunity for an experienced operations professional who enjoys building teams, improving services and creating scalable operational environments. You'll lead a multidisciplinary team and take accountability for day-to-day service delivery, performance, quality and operational excellence.
Key responsibilities:
- Lead and develop a multidisciplinary operational team
- Establish service standards, processes, controls and escalation pathways
- Oversee complex case-based operations and user support
- Manage KPIs, SLAs, quality and operational performance
- Identify risks, bottlenecks and opportunities for improvement
- Partner across Product, Technology, Risk and Compliance
- Use operational data to drive service quality and efficiency
About You:
You'll bring 8-10+ years' experience in operations, service delivery, case management or financial services operations, including demonstrated people leadership. Experience across banking, payments, fintech, complaints, disputes or regulated environments will be highly regarded.
Senior Operations Manager in Sydney employer: Renova Talent
As a Senior Operations Manager at our dynamic fintech, you'll be part of a vibrant and innovative work culture that prioritises collaboration and continuous improvement. We offer competitive benefits, including professional development opportunities to enhance your skills and career growth, all while working in a fast-paced environment that values your contributions to operational excellence. Join us in shaping the future of financial services in a location that fosters creativity and teamwork.
