At a Glance
- Tasks: Resolve payroll inquiries and support smooth operations in a fully remote environment.
- Company: Join Remote, a global leader in payroll and employment solutions.
- Benefits: Competitive salary, flexible work hours, and opportunities for career growth.
- Other info: Dynamic team culture with a focus on personal and professional development.
- Why this job: Be part of a mission to make global payroll accessible for everyone, everywhere.
- Qualifications: Strong attention to detail and excellent communication skills required.
The predicted salary is between 18600 - 46600 $ per year.
About Remote
Remote is building the infrastructure that makes global payroll and employment possible for everyone, everywhere. Our team is made up of people who want to own a piece of that work, not just contribute to it. That work happens across six continents, only Antarctica left to go, entirely remote. It also requires real fluency with AI in every role, not just familiarity with it.
Our standards are high, and the ownership is total. You'll have the trust and space to find your own way to the best answer, and the support to see it through, because that's how we build things that actually work at this scale. In return, your career grows faster, because at Remote, growth is tied to results. We're founded on the principle that where someone lives should never limit what they can achieve, and we operate exactly that way.
The Coordinator, Payroll Client Services is responsible for resolving customer payroll inquiries and supporting smooth payroll operations. The role focuses on learning payroll processes, mastering support workflows, and resolving standard client issues efficiently. Coordinators rely heavily on documentation and established escalation paths while developing foundational payroll expertise. Success at this level requires strong attention to detail, clear communication with customers, and the ability to follow structured operational processes. As Coordinators gain experience, they are expected to resolve a broader range of payroll inquiries independently and deepen their understanding of payroll systems and regulations.
Responsibilities
- Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
- Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs).
- Handle customer inquiries according to defined workflows and expectations, such as Remote values and Remote Customer Code.
- Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information.
- Escalate complex cases to senior team members following defined workflows.
- Document issue details and resolution steps clearly.
Customer Communication
- Provide timely updates to customers regarding issue status and resolution timelines.
- Clarify customer questions related to payroll processes or platform functionality in customer understandable terms.
- Maintain professionalism and clarity in all written and verbal communication with customers.
Operational Process Execution
- Follow internal workflows and support documentation to resolve cases consistently.
- Ensure accurate documentation of support tickets and case outcomes.
- Adhere to defined SLAs and operational guidelines.
Learning & Knowledge Development
- Identify and bring up recurring issues or gaps in documentation or processes to help improve team efficiency.
- Build foundational understanding of payroll concepts and processes.
- Learn payroll rules and compliance considerations in supported regions.
- Seek guidance from senior team members when encountering unfamiliar issues.
Practicals
You'll report to: Manager, Payroll Client Services
Direct reports: No
Team: Customer Experience - Payroll Client Services
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labour practices and therefore we ensure to pay locally competitive rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
The annual salary range for this full-time position is $19,650 to $49,700.
Coordinator, Payroll Client Services in Newcastle employer: Remote
Remote offers a dynamic work environment that supports flexible working hours and promotes a strong work-life balance. Employees benefit from comprehensive support services, including 16 weeks of paid parental leave, fostering a culture of care and inclusivity. The company encourages innovation and process optimization, providing opportunities for professional growth in a fast-paced, international setting.
