Data Entry Customer service roles available in Ballarat central!
Your new company
We are currently working with a VIC government department who require Data Entry operators for multiple ongoing Temp contracts. Paying $30.95/hr + super, Monday - Friday, 38 hours a week. The role will be in office and will be based in Ballarat Central.
Your new role
- Provide an accurate and efficient response to internal & external customers
- Acknowledge and resolve escalated enquiries and accurately record and refer unresolved issues through the appropriate channels
- Work collaboratively as an efficient Team member, participating in learning & development activities, continuous improvement initiatives, and assisting colleagues to meet team objectives
- Ensure data integrity and the privacy of personal information is maintained
- Resolve problems and exercise judgement through interpretation and application of established rules and processes to provide a reliable service
- Demonstrate effective questioning techniques to establish and resolve customers' needs at initial contact
- Exercise judgment to effectively deal with challenging situations and take appropriate action following established policies and procedures.
What you'll need to succeed
- Excellent communication and interpersonal skills with demonstrated experience in providing excellent customer service to a diverse audience
- Ability to provide accurate and timely advice to customers via multiple channels
- Competent computer literacy skills, including data entry and a firm understanding of MS Office
- Demonstrated commitment to professional and personal development and on the job training
- Excellent organisational skills with the ability to multi-task and prioritise conflicting deadlines.
What you'll get in return
- 3 weeks of initial thorough training
- Long term stability & upskilling
- On-going mentoring and support
- Competitive hourly rate
- Work hour flexibility (between 25-38 hours a week)
- Close to public transport & onsite parking
- Exposure to working in a state of the art Government building.
There is a requirement for successful applicants to be able to work 25-38 hours over 5 days between the hours of 8am-6pm, with the occasional Saturday shift between 8.30am-12.30pm.
If you\'re interested in this role, click \"apply now\" to forward an up-to-date copy of your CV, via our secure portal. If this role isn't quite right for you, but you are looking for a new position in Ballarat please contact Jackson Hayes at Hays on jackson
