Local Electrician Sydney family-owned electrical, plumbing and air conditioning business servicing customers across Sydney. We are looking for a professional, motivated and customer-focused Customer Service Representative. This is a permanent work-from-home position, ideal for someone who is organised, self-motivated and enjoys speaking with customers and working in a fast-paced environment. You will be one of the first points of contact for our customers, so having a friendly, confident and professional phone manner is essential.
Key responsibilities
- Answering inbound/outbound customer enquiries
- Responding to customer enquiries professionally and promptly
- Following up existing enquiries and warm leads
- Booking and scheduling jobs for technicians
- Coordinating with electricians, plumbers and air conditioning technicians
- Keeping customers updated regarding appointments and technician arrival times
- Assisting customers with general enquiries
- Helping convert enquiries into booked jobs
- Managing customer expectations and resolving issues professionally
- Entering and updating customer information and job details
About you
- Professional, confident and friendly
- A great communicator with an excellent phone manner
- Customer-focused and passionate about providing great service
- Highly organised with strong attention to detail
- Able to multitask and prioritise in a busy environment
- Motivated, reliable and punctual
- Has trades knowledge
- Confident using computers and learning new software
- Comfortable handling a high volume of inbound and outbound calls
- Able to build rapport and trust with customers
- A positive team player with a can-do attitude
Permanent work from home — no office commute
- Company computer provided
- Company work phone provided
- Family-owned and operated business
- Supportive and friendly team environment
- Long-term career opportunity
- Training and development opportunities
- Fast-paced and varied working environment
About us
Local Electrician Sydney family-owned electrical, plumbing and air conditioning business servicing customers across Sydney.
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