Head of Operations in Sydney

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we’ve tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind.

We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you’re ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role: Remitly is hiring a Head of Operations (Australia) who will act as Chief Operating Officer of our Australian entity, overseeing our operations in Australia and the broader ANZ market. We are looking for a strategic thinker with a proven track record of driving operational excellence and governing outsourcing arrangements, ensuring regulatory compliance, and implementing scalable processes to support business growth. This position will be based in Sydney, with travel across the APAC region.

You Will:

• Own outsourcing governance.
• Develop the structures and mechanisms to oversee, monitor, and assess the appropriateness and performance of the firm’s outsourcing framework.
• Establish, with Legal and Compliance, the Intercompany Agreement and outsourcing change management processes.
• Govern outsourced service performance across the business.
• Drive cross functional strategic initiatives across all outsourced functions and services delivered to the Australian business.
• Own the customer experience outcome.
• Oversee the customer complaints function, processes, and procedures across Remitly Australia.
• Build the entity’s operational resilience.
• Deliver Board and executive reporting.
• Scale the operating model.
• Implement efficient processes and standards across Remitly Australia.
• Own operations KPIs and help drive sustainable growth across Australia.

You Have:

• 10+ years of work experience in fast paced operational environments.
• Prior experience in tech/digital, consumer tech, eCommerce, FinTech, banking, private equity, or venture capital preferred.
• Strong experience in building and managing to scale.
• Experienced and inspiring people leader.
• Strong grasp of drivers and mechanics for high transaction volume businesses.
• Full understanding of ASIC’s licensee obligations and outsourcing expectations.
• Proven track record in managing outsourced services within a regulated environment.
• Experience working in a global matrix organisation.
• Proven success working in fast growth international environments.
• Extremely self-motivated and curious.
• Strong alignment to our mission and values.
• MBA or graduate degree in a quantitative discipline is preferred.

Our Benefits:

• Medical, Dental & Vision via Bupa
• Life Insurance & Disability
• Employee Stock Purchase Plan (ESPP) available for eligible employees
• Mental Health & Family Forming Benefits
• Continuing education

Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster.

Remitly is an E-Verify Employer. At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.