At a Glance
- Tasks: Build strong relationships with clients and drive their success post-implementation.
- Company: Join IDVerse, part of LexisNexis Risk Solutions, a leader in digital identity tech.
- Benefits: Flexible work arrangements, career development, and a supportive culture.
- Other info: Collaborate with talented teams and partner with top Australian brands.
- Why this job: Be at the forefront of AI innovation and help businesses thrive.
- Qualifications: 5+ years in Customer Success or similar roles with strong relationship-building skills.
The predicted salary is between 135000 - 165000 $ per year.
Help shape the future of digital identity at IDVerse, part of LexisNexis Risk Solutions. We're helping organisations build trust online through AI-powered identity verification and fraud prevention technology. We're looking for a Client Success Manager to partner with customers after implementation, helping them realise measurable value from their investment while driving adoption, retention, and long-term growth.
You'll become a trusted advisor, working closely with customers and internal teams to ensure success, minimise risk, and create exceptional customer experiences. This is an exciting opportunity to join a fast-growing technology business at the forefront of digital identity, fraud prevention, and AI innovation.
What you'll be doing:
- Own customer relationships following go-live and become the primary point of contact for ongoing success.
- Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance.
- Build strong relationships with operational, technical, commercial, and executive stakeholders.
- Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
- Monitor customer health, identify risks early, and proactively address challenges.
- Support renewals by demonstrating value, outcomes, and business impact.
- Identify growth opportunities and partner with Sales on expansion initiatives.
- Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams.
- Coordinate issue resolution and maintain clear customer communication during incidents.
- Capture customer feedback, market insights, and success stories to help shape future product development.
About you:
You'll thrive in this role if you're commercially minded, customer-focused, and enjoy building long-term relationships while helping customers achieve meaningful business outcomes. You'll bring:
- 5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environment.
- Experience managing customer or account portfolios and driving retention outcomes.
- Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives.
- Experience supporting renewals, expansion opportunities, and revenue growth initiatives.
- A strong understanding of customer onboarding, enablement, and adoption best practices.
- Experience delivering customer workshops, training sessions, or product demonstrations.
- Strong problem-solving and escalation management capabilities.
- Excellent communication, presentation, and relationship-building skills.
- The ability to analyse customer data and translate insights into action.
- A proactive and highly organised approach with strong attention to detail.
Why join us?
- Join an industry leader in identity verification and fraud prevention technology.
- Work with innovative AI-powered solutions used by organisations globally.
- Partner with some of Australia's leading brands and technology teams.
- Collaborate with talented Product, Engineering, Sales, and Customer Success professionals.
- Be part of a high-growth business backed by the global strength of LexisNexis Risk Solutions.
- Access career development opportunities across a global organisation.
- Flexible working arrangements and a collaborative, supportive culture.
If you're passionate about customer outcomes, technology, and building trusted client relationships, we'd love to hear from you.
Client Success Manager in Sydney employer: RELX (Singapore) Pte Ltd
At LexisNexis, we pride ourselves on being an exceptional employer, offering a dynamic and innovative work culture that fosters collaboration and creativity. Our hybrid work model allows for flexibility while providing strong career progression opportunities in content development and product innovation, particularly in the exciting fields of RegTech and AI. Join us to be part of a forward-thinking team that is shaping the future of compliance intelligence, where your expertise will directly impact thousands of professionals across Australia.
