At a Glance
- Tasks: Support sales teams and ensure a seamless customer experience from order to onboarding.
- Company: Join LexisNexis Risk Solutions, a global leader in risk assessment.
- Benefits: Hybrid work model, full training, and exposure to various business functions.
- Other info: Fast-paced environment with opportunities for career growth.
- Why this job: Be part of a high-performance team and develop valuable skills in a growing company.
- Qualifications: Experience in sales support or administration, with strong attention to detail.
The predicted salary is between 59400 - 72600 $ per year.
Are you an organised administrator who enjoys supporting sales teams, managing processes and solving problems behind the scenes?
We're looking for a Sales Support & Administration Coordinator to support our Account Management team, ensuring customers receive a seamless experience from order processing through to onboarding and implementation.
This is a hands-on role focused on a administration, process execution and stakeholder coordination.
Sydney | Hybrid (2 days in office)
What You'll Do
- Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
- Support the sales team with onboarding, order processing and contract implementation
- Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
- Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues
- Maintain accurate records and workflows in Salesforce and internal systems
- Help remove roadblocks and ensure a smooth customer experience
- Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.
About You
- Experience in Sales Support, Administration, Customer Operations or Account Coordination
- Confident using Salesforce, CRM systems and Microsoft Office
- Exposure to billing, invoicing or SAP is highly regarded
- Strong attention to detail and organisational skills
- Enjoy working in a fast-paced, process-driven environment
- Experience within financial services, insurance, professional services, technology or Saa S businesses will be highly regarded.
Why Join Us?
- Supportive team with full training provided
- Hybrid working model
- Varied role with exposure to sales, legal, finance and customer operations
- Opportunity to build valuable commercial and stakeholder management skills.
- Be part of a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 business
- About the Business
Lexis Nexis Risk Solutions is the essential partner in the assessment of risk.
We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.
Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.
You can learn more about Lexis Nexis Risk at the link below, https://risk. lexisnexis. com/.
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Sales Support & Administration Coordinator employer: RELX (Singapore) Pte Ltd
At LexisNexis, we pride ourselves on being an exceptional employer, offering a dynamic and innovative work culture that fosters collaboration and creativity. Our hybrid work model allows for flexibility while providing strong career progression opportunities in content development and product innovation, particularly in the exciting fields of RegTech and AI. Join us to be part of a forward-thinking team that is shaping the future of compliance intelligence, where your expertise will directly impact thousands of professionals across Australia.
