Account Manager in Sydney

KEY DETAILS

• Location: Collingwood, Melbourne
• Salary: $75k - $85k + Super ($84,000 - $95,200 inclusive package)
• Work Arrangement: Hybrid work (4 days in the office, happy to discuss alternatives required)
• Industry-leading perks & benefits

Plenty of Account Manager roles leave you passing messages between client and team. This one gives you a focused portfolio and real ownership of where each client's marketing goes next, across media and performance. Reload Media is looking for an Account Manager to join our Melbourne team. You'll own 5 - 10 client relationships and guide the strategic direction of their work with us. We're a media and performance agency, not a media agency and not a performance agency, and account management is where those two sides come together.

We're a Google Premier Partner, and we build our own AI tools in-house, with training from day one so you can put them to work for your clients. This is a hands-on, client-facing role. You'll set the direction, guide where the team's time goes, present the results, and answer for how your clients are tracking. When you're ready to step up, there's a Senior Account Manager role to grow into, and your manager will help tailor a personal development plan to get you there.

THE ROLE

• Own a focused client portfolio - 5 - 10 clients across different industries and sizes, few enough to really know each business
• Shape client strategy - work with a range of different Strategy Leads to set strategy, initiatives and tactics for each client across all kinds of digital channels, including media, performance, SEO, lifecycle/email and more.
• Work with a range of specialists - brief the work, manage client budgets and WIP, and point the team's time where it has the most impact
• Make the first 90 days count - run smooth onboarding and build relationships at every level that outlast the first campaign
• Turn data into next steps - use GA4, Shopify, Klaviyo, SEMrush and Meta Business Suite to understand performance, and report on the metrics that matter to each client
• Run client meetings and QBRs - you’re the account manager, so you’ll hold client meetings with a clear purpose and prepare and present quarterly business reviews
• Spot growth opportunities - find where a client could do more, scope the return, and show them the value
• Look after quality - sense-check the team's work before it reaches a client
• Use AI to do better work, not just faster work - we’ll invest in your AI skills from day one, and provide you with scaffolding, support and training so you can use AI to deliver truly standout work – not just the same work, faster.

WHO WE THINK WOULD BE A GOOD FIT

• At least 2 years of hands-on experience in account management, client services or marketing - agency experience is advantageous, but not a deal breaker
• A real interest in marketing strategy and how different digital channels work together across the customer journey funnel
• A habit of turning numbers into clear recommendations a non-technical client will act on
• Strong relationship skills, including managing expectations honestly and setting healthy boundaries with clients
• Comfortable presenting and communicating, from a weekly WIP to a quarterly business review
• Actively embracing AI tools as part of your everyday practice - you see them as a way to do better work, not just faster work
• A proactive approach to managing multiple projects and staying on top of your work in a busy, fast-moving environment
• Familiarity with Shopify, Klaviyo, GA4 or SEMrush will be a bonus
• No degree required. We care about how you approach work and what you've done over formal education.

WHAT RELOAD CAN OFFER YOU

• We're one of the few indie agencies actively building bespoke AI tools in-house, giving our team a genuine edge.
• We'll invest in your AI skills from day one so you're in the driver's seat, not playing catch-up.
• A multi-award recognised agency - B&T Best Digital Agency in Australia, Yotpo APAC Best Digital Agency (2025) and SEMrush Best Digital Marketing Agency.
• Google Premier Partner, Meta Business Partner and IMAA member - meaning you'll benefit from direct platform access, early product betas, and dedicated support from Google and Meta reps.
• A national team across Sydney, Brisbane and Melbourne - come hot desk across any of our offices!
• A pretty awesome client list - work with the likes of Kathmandu, LJ Hooker, Pillow Talk, Yamaha, Nikon, and more.
• We're not a 'churn and burn' agency - we value building long-term client partnerships where we can really become part of their team, be strategic and create impact.
• We prioritise our team as we know they're building careers (not just turning up to a job!), and work hard to provide training plans, custom development pathways, clear and transparent salary review methodologies.
• Our culture is focused on growth mindset - we believe we can all actively improve with practice, and this comes with a fail-safe culture.

SALARY & BENEFITS

• We're offering $75,000 to $85,000 + Super ($84,000 to $95,200 inclusive package).
• Hybrid work setup - 4 days in the office after probation, and we're happy to talk through an arrangement that suits both sides
• Up to $1,000 personal professional development budget each year
• Phone and call plan provided for work and personal use
• 2 additional days off per year for Rest & Relaxation
• Your birthday off each year!
• Menstrual & menopausal leave
• 13 weeks paid parental leave (on top of the standard Government program!)
• Brand-new, custom-designed office in a 6 Star Green Star rated building
• Free counselling for work/personal matters for you & members of your household
• Socially-conscious policies - including volunteer leave, blood donation leave, fertility treatment leave, gender transition leave (and more!)
• 50% discount on all Hardie Grant published book titles

BE YOURSELF, WE LIKE YOU THAT WAY

At Reload, authenticity is at the heart of everything we do. We know that diverse and inclusive teams have a positive impact on our culture and our business. We celebrate multiple approaches, points of view and backgrounds. We work hard to build a culture that encourages, supports and celebrates the ability of everyone to be their full authentic selves at work.

At any point in the application process, please feel safe to let us know of any accommodations that will make it more accessible for you. We encourage you to share your pronouns and anything else you would like us to know that will make this an enjoyable experience.