At a Glance
- Tasks: Manage daily operations of a medical practice and ensure excellent patient service.
- Company: Reliance Care Medical Center, a supportive healthcare environment on the Surf Coast.
- Benefits: Full-time role with opportunities for professional growth and a collaborative workplace culture.
- Other info: Join a team committed to quality improvement and community engagement.
- Why this job: Make a real difference in patient care while leading a dynamic team.
- Qualifications: Experience in medical practice management and strong organisational skills required.
The predicted salary is between 62100 - 75900 $ per year.
The Administration & Practice Manager is responsible for the day-to-day operational management of the medical practice, ensuring efficient administration, excellent patient service, and compliance with healthcare regulations. The role supports medical practitioners, nurses, allied health professionals, and reception staff while overseeing business operations, staffing, billing, and quality improvement activities.
Key Responsibilities
- Practice Operations
- Oversee daily clinic operations to ensure efficient service delivery.
- Develop and maintain administrative systems and procedures.
- Manage appointment scheduling processes and patient flow.
- Coordinate maintenance of clinic facilities and equipment.
- Ensure adequate office supplies and inventory are maintained.
- Staff Management
- Supervise reception and administrative staff.
- Coordinate staff recruitment, induction, training, and performance reviews.
- Prepare staff rosters and manage leave requests.
- Foster a positive and collaborative workplace culture.
- Patient Services
- Ensure high standards of customer service and patient satisfaction.
- Manage patient enquiries, complaints, and feedback professionally.
- Support continuous improvement in patient experience.
- Financial Management
- Oversee Medicare, DVA, TAC, WorkCover, and private billing processes.
- Monitor accounts, banking, and revenue reporting.
- Liaise with accountants, bookkeepers, and external service providers.
- Assist with budgeting and financial planning.
- Compliance & Quality
- Ensure compliance with RACGP Standards, AHPRA requirements, privacy legislation, and accreditation requirements.
- Maintain policies, procedures, and practice documentation.
- Coordinate accreditation activities and quality improvement projects.
- Manage risk, infection control, and workplace health and safety requirements.
- Information Technology
- Support practice management software systems (e.g., Best Practice).
- Liaise with IT providers regarding system maintenance and troubleshooting.
- Ensure data security and privacy requirements are met.
- Stakeholder Engagement
- Develop effective relationships with healthcare providers, hospitals, community services, and external agencies.
- Support practice growth, service development, and community engagement initiatives.
Essential Criteria
- Previous experience in medical practice management, healthcare administration, or a similar leadership role.
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Knowledge of Medicare billing, healthcare regulations, and medical practice systems.
- Proficiency in Microsoft Office and practice management software.
- Ability to lead and motivate a multidisciplinary team.
Desirable Criteria
- Certificate IV or Diploma in Practice Management, Business Administration, or Health Administration.
- Experience with RACGP accreditation processes.
- Knowledge of Best Practice software.
- Experience in general practice or primary healthcare settings.
Key Performance Indicators (KPIs)
- Patient satisfaction and service quality.
- Appointment utilisation and operational efficiency.
- Billing accuracy and revenue management.
- Staff engagement and retention.
- Successful accreditation and compliance outcomes.
- Timely completion of quality improvement activities.
Admin/Practice Manager in Winchelsea employer: Reliance Care Medical Center
Reliance Care Medical Center is an exceptional employer located in the picturesque Surf Coast region of Winchelsea, VIC, offering a supportive and collaborative work environment for its Administration & Practice Manager. With a strong focus on employee growth, the centre provides opportunities for professional development and training, ensuring that staff are well-equipped to deliver outstanding patient care. The practice fosters a culture of excellence, prioritising both patient satisfaction and staff wellbeing, making it a rewarding place to build a meaningful career in healthcare administration.
Contact Details:
Reliance Care Medical Center Recruitment Team
