At a Glance
- Tasks: Coordinate family-led planning and support for children and families in a culturally safe environment.
- Company: REFOCUS, dedicated to empowering families and celebrating cultural identity.
- Benefits: Competitive hourly pay, intensive training, ongoing mentoring, and professional development opportunities.
- Other info: Join a passionate team with over 800 years of combined experience supporting the community.
- Why this job: Make a real difference in children's lives while working closely with families and communities.
- Qualifications: Relevant qualification in human services or related field; experience in child protection is a plus.
The predicted salary is between 35.93 - 35.93 $ per hour.
Aboriginal & Torres Strait Islander People of all ages are strongly encouraged to apply.
REFOCUS is in the business of Redirecting and Empowering Families by creating Opportunities through Culturally Unique and responsive Services. Our work is driven by a commitment to strengthening families, celebrating identity, and fostering resilience. We do this by building genuine connections, valuing emotional intelligence, and taking a ground-up approach to understanding where support is most needed for children and families. Our services are shaped by real-world experience and a deep respect for the communities we serve. Over the past 15 years, we have supported more than 20,000 community members across the Sunshine Coast, Moreton Bay, Gympie, and Cairns regions, delivering high-quality support across the Health, Community, and NDIS sectors. We are powered by a dedicated team with more than 800 years of combined lived and professional experience, ensuring culturally safe, person centered, knowledgeable, and effective care.
As a Child Case Coordinator - Delegated Authority, you will:
- Coordinate culturally safe, family-led planning processes
- Work alongside families, children, carers, and community supports
- Monitor and review reunification, family time, safety, and support plans
- Prepare evidence-informed recommendations for delegated decisions
- Support strong governance through clear documentation and approval pathways
- Work in close partnership with Child Safety Officers, Team Leaders, and management
You will not authorise decisions. All authorising powers sit with the REFOCUS Chief Executive Officer. Strong communication, role clarity, and respect for governance processes are essential to this role.
Hourly pay rates range from: Level 1 PPT1 $35.93 per hour, up to Level 4 PPT 5 $52.60 per hour. Classification level and pay rate are assessed and determined based on qualifications, experience, and demonstrated capability.
We’re looking for someone who:
- Has a strong commitment to child safety and family-led practice
- Understands, or is willing to learn, Delegated Authority practice
- Can build respectful partnerships with families, communities, and Child Safety
- Is organised, reflective, and confident with documentation and review processes
- Values cultural safety, collaboration, and accountability
Qualifications and experience:
- Relevant qualification in human services, social work, community services, or a related field, or working towards
- Experience in child protection, family support, or Aboriginal and Torres Strait Islander community services is desirable
- Willingness to undertake intensive training in child safety legislation, policies, and procedures
Entry-level practitioners will receive intensive training in child safety legislation, policies, procedures, and Delegated Authority practice. Ongoing supervision, mentoring, and professional development are core to this role.
Additional requirements:
- Current Working with Children Check
- Criminal history check
- Ability to meet REFOCUS compliance and reporting requirements
- Current Drivers Licence (minimum green P's)
- Ability to work within the 10 Child Safe Standards
Child Case Coordinator in Nambour employer: Refocus
REFOCUS is an exceptional employer dedicated to making a meaningful difference in the lives of families and communities. Located in Gympie, our state-of-the-art health hub offers a supportive work environment with flexible hours, opportunities for professional growth, and a strong commitment to cultural safety. Join our passionate team and enjoy the benefits of paid leave, salary sacrificing options, and a balanced lifestyle in a welcoming community.
