At a Glance
- Tasks: Lead and support teams in delivering culturally safe family services.
- Company: REFOCUS, dedicated to empowering families and celebrating identity.
- Benefits: Competitive pay, flexible hours, and a chance to make a real difference.
- Other info: Opportunity for professional growth in a supportive and dynamic environment.
- Why this job: Join a team of change-makers and impact the lives of Aboriginal and Torres Strait Islander families.
- Qualifications: Experience in child protection or family support and strong leadership skills.
The predicted salary is between 72000 - 88000 $ per year.
To strengthen our growing team supporting families.
REFOCUS is in the business of Redirecting and Empowering Families by creating Opportunities through Culturally Unique and responsive Services. Our work is driven by a commitment to strengthening families, celebrating identity, and fostering resilience. We do this by building genuine connections, valuing emotional intelligence, and taking a ground-up approach to understanding where support is most needed for children and families. Our services are shaped by real-world experience and a deep respect for the communities we serve.
Over the past 15 years, we have supported more than 20,000 community members across the Sunshine Coast, Moreton Bay, Gympie, and Cairns regions, delivering high-quality support across the Health, Community, and NDIS sectors. We are powered by a dedicated team with more than 800 years of combined lived and professional experience, ensuring culturally safe, person-centered, knowledgeable, and effective care.
REFOCUS is seeking a Team Leader – Family Services to provide operational leadership and practice oversight across programs supporting Aboriginal and Torres Strait Islander children, young people, and families.
About the role
As a Team Leader – Family Services, you will:
- Provide day-to-day leadership, supervision, and support to frontline teams
- Oversee program delivery across Family Participation, Delegated Authority, Community and Kinship Care, and Family Finder programs
- Ensure services are culturally safe, trauma-informed, and aligned with legislation and standards
- Support placement stability, reunification, and positive outcomes for children and families
- Lead documentation, reporting, and compliance requirements across programs
- Build strong working relationships with Child Safety, families, and community stakeholders
Pay and conditions
SCHCADS Level 6 (based on experience and capability). Classification level and pay rate are assessed and determined based on qualifications, experience, and demonstrated capability.
What we’re looking for
- Experience in child protection, family support, youth work, or related fields
- Demonstrated leadership or supervision experience in complex service environments
- Strong commitment to culturally safe and trauma-informed practice
- Ability to lead teams, manage performance, and support workforce development
- Strong communication, organisation, and stakeholder engagement skills
Qualifications and experience
- Tertiary qualification in Social Work, Youth Work, Human Services, or related field
- Minimum 3–5 years relevant industry experience
- Knowledge of Queensland child protection legislation and frameworks
Additional requirements
- Current Working with Children Check (Blue Card)
- Criminal history check
- Current Drivers Licence
- Ability to meet REFOCUS compliance and reporting requirements
- Willingness to work flexible hours as required
- Ability to work within the 10 Child Safe Standards
Team Leader – Family Services in Caboolture employer: Refocus
REFOCUS is an exceptional employer dedicated to empowering families and fostering resilience within the Moreton Bay community. With a strong commitment to cultural safety and trauma-informed practices, we offer a supportive work environment that values emotional intelligence and genuine connections. Employees benefit from ongoing professional development opportunities and the chance to make a meaningful impact in the lives of Aboriginal and Torres Strait Islander children and families, all while being part of a passionate team with extensive lived experience.
