At a Glance
- Tasks: Lead day-to-day gaming operations and create exceptional guest experiences.
- Company: Join Refinery Group at The Angel of Malvern, a revitalised local venue.
- Benefits: Enjoy discounts, free meals, training with industry experts, and career pathways.
- Other info: Be part of a passionate team shaping Melbourne's next top hospitality destination.
- Why this job: Make a real impact in a growing hospitality group focused on excellence.
- Qualifications: 3+ years as a Gaming Supervisor with strong leadership and compliance knowledge.
The predicted salary is between 62100 - 75900 $ per year.
At Refinery Group, we hire for attitude as much as experience.
We'relooking for people who lead from the floor.
The people who know gaming operations inside and out, build strong relationships with guests, support their team, and take pride in running safe, compliantand high-performing venues.
Experience matters, but so do leadership, professionalismand a genuine passion for hospitality.
Ifyou'rean experienced Gaming Supervisor ready to take the next step, we'dlove to hear from you.
Job Description
About the Opportunity
The Angel of Malvern is entering an exciting new chapter under Refinery Group.
As a well-known local venue, The Angel is being revitalised with a strong focus on hospitality, guestexperienceand operational excellence.
We'reseeking an experienced Gaming Supervisor who's ready to take the next step in leading the day-to-day gaming operation and help shape the future success of the venue.
This role is perfect for someone who thrives in a fast-paced environment, enjoys leading from the floor and understands the balance between exceptional guest service, commercialperformanceand regulatory compliance.
Working closely with the Venue Manager and wider leadership team, you'lloversee gaming operations, support and develop team members, ensure compliance standards aremaintained, and create a welcoming environment where guests feel valued and looked after.
This is a fantastic opportunity to join a growing hospitality group and make a genuine impact within a venue undergoing transformation.
- Why Join Us
- Shape one of Melbourne's mostanticipatednew hospitality destinations
- Discounts across all Refinery Group businesses
- Supportive leadership and a positive, collaborative team culture
- Training and Master Classes with industry leading experts like Justin North and Liam Burns
- Annual staff parties
- Opportunities across bars, restaurant service, eventsand functions
- Career pathways within our expanding hospitality portfolio
- Training and development
- Employee referral scheme– paying up to $600 persuccessfulcandidate
- Free staff meals on shift
- Join a passionate, ambitious team with a shared vision for excellence
About You
You'rea hospitality professional who understands that great gaming operations start with great guest experiences.
- Minimum 3+years' experience as a Gaming Supervisor or similar leadership role
- Strong understanding of Victorian gaming regulations and compliance requirements
- Knowledge of Victorian liquor licensing and hospitality legislation
- Experience managing gaming operations, cash handlingproceduresand venue compliance
- Excellent communication and stakeholder management skills
- Strong organisational skills and attention to detail
- A hands-on leadership style with a solutions-focused mindset
- A genuine passion for hospitality and guest service
- Current RSA, RSGand Victorian Gaming Industry Employee Licence
- Availability to work a rotating roster including evenings, weekendsand public holidays
- What You’ll Be Doing
- Overseeing the day-to-day operation of the gaming department
- Leading, coachingand supporting gaming team members
- Ensuring compliance with all gaming, liquor licensing, WH&Sand company requirements
- Managing gaming staff rosters, trainingand performance standards
- Maintaining gaming equipment audits, cashmanagementand banking procedures
- Supporting venue security, openingand closing procedures, and asset protection
- Building strong relationships with guests and resolving issues professionally
- Collaborating with venue leadership to drive operational excellence and guest satisfaction
- Identifyingopportunities to improve processes, performanceand the overall guest experience
Join us on this exciting journey and help shape a hospitality experience Melbournewon’tforget.
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Gaming Manager in Melbourne employer: Refinery Group
Refinery Group is an exceptional employer that values its employees by fostering a supportive and collaborative work culture in the heart of Melbourne. With a strong focus on professional development, we offer numerous growth opportunities within the hospitality sector, ensuring our team members are equipped with the skills needed to thrive. Join us to be part of a dynamic environment where your contributions directly impact our multi-site operations and employee satisfaction.
