At a Glance
- Tasks: Manage client relationships, drive renewals, and identify growth opportunities.
- Company: Join SecureIQ, a fast-growing creative business with a strong industry reputation.
- Benefits: Competitive salary, uncapped commission, and genuine career progression.
- Other info: Collaborative environment where your ideas are valued and career growth is supported.
- Why this job: Make a real impact by nurturing client relationships and contributing to company growth.
- Qualifications: 3+ years in Account Management or similar roles with strong communication skills.
The predicted salary is between 110000 - 125000 $ per year.
Who Are We? At SecureIQ, we connect exceptional professionals with high-growth businesses across Australia, New Zealand, the US, and the UK. We partner with ambitious companies that invest heavily in their people and provide opportunities for long-term career growth. Our goal is to match top talent with businesses where they can make a genuine impact while receiving ongoing support throughout the hiring process. This opportunity is with a fast-growing creative business that has built a strong reputation within its industry and continues to experience rapid growth year after year.
About the Role We're looking for a commercially minded Account Manager to take ownership of an established portfolio of clients, ensuring an exceptional customer experience while driving renewals, account growth, and long-term partnerships. You'll become the trusted point of contact for your clients, managing relationships from onboarding through project delivery, renewal conversations, and identifying opportunities to expand accounts over time. Approximately 60% of your portfolio will consist of recurring retainer clients, while the remaining 40% will be project-based clients that you'll proactively nurture and re-engage as new opportunities arise. Working closely with senior leadership and internal delivery teams, you'll play a key role in ensuring projects run smoothly while contributing directly to revenue growth through client retention, renewals, and upselling.
What success looks like: Building long-term client relationships, maintaining high renewal rates, identifying growth opportunities across your portfolio, and ensuring clients receive an outstanding experience from start to finish. This role is ideal for someone who enjoys relationship management, thrives in a fast-paced environment, and wants to join a business where they can genuinely influence growth.
- Excellent spoken and written English.
- 3+ years' experience in Account Management, Client Success, Customer Success, or a similar client-facing commercial role.
- Proven ability to build strong, long-term client relationships.
- Experience managing renewals, retention, or growing revenue within an existing client portfolio.
- Strong communication and stakeholder management skills.
- Excellent organisational skills with the ability to manage multiple accounts simultaneously.
- Commercial mindset with confidence identifying upsell and cross-sell opportunities.
- Experience using CRM platforms to manage accounts, pipelines, and client activity.
- Comfortable working in a collaborative, fast-moving business environment.
- Ability to work full-time from the Dulwich Hill, Sydney office.
Nice to Have:
- Experience working in a creative agency, digital marketing agency, media, or production environment.
- Familiarity with social media marketing, digital advertising, or content production.
- Experience working with founders, business owners, or senior marketing stakeholders.
Competitive salary of $80,000 + Superannuation. On-target earnings of $110,000–$125,000. Uncapped commission on renewals and account growth. Work directly with an ambitious leadership team in a rapidly growing business. Genuine career progression as the company continues to expand. Join a collaborative, high-performing team where your ideas and initiative are valued. Opportunity to own client relationships from onboarding through long-term growth and become a key contributor to the company's continued success.
Strategic Account Manager in Sydney employer: Reef
At SecureIQ, we pride ourselves on being an exceptional employer that fosters a collaborative and high-performing work culture. Located in Dulwich Hill, Sydney, we offer competitive salaries, uncapped commission opportunities, and genuine career progression within a fast-growing creative business. Our commitment to employee growth and the chance to make a meaningful impact through client relationships makes us an attractive choice for ambitious professionals seeking rewarding employment.
