IT Service Desk Officer | Level 1–2 Support
- Full-time Onsite in Caulfield with 1-2 Days Working From Home
- Microsoft 365 Suite
- $82,219 + Super + Benefits
The Role
Are you a tech-savvy problem solver who thrives on delivering a top-tier employee technology experience? We are partnering with a progressive public sector organisation to find an energetic IT Service Desk Officer to join their dynamic Digital & Technology Services team.
This is a fantastic opportunity for a customer-centric IT professional to provide high-quality Level 1–2 end-user support across an enterprise environment.
Responsibilities
Your daily workflow will include:
- End-User Support: Provide responsive Level 1–2 technical support across desktop, mobile, and collaboration technologies.
- Ticket Management: Log, track, and resolve incidents/requests within an ITIL-aligned ITSM system, meeting established SLAs.
- M365 & Hardware: Support Microsoft 365 (Teams, SharePoint, OneDrive), Windows 11, laptops, mobile devices, and meeting room tech.
- Cybersecurity Frontline: Identify and elevate potential security incidents, phishing attempts, or suspicious activity.
- Continuous Improvement: Contribute to service delivery enhancements and participate in a rotating on-call roster as required.
About You
You will bring a blend of technical expertise and exceptional communication skills:
- Experience:Proven IT support experience in a medium-to-large organisation using ITIL practices.
- Technical Knowledge:Expertise with M365, Windows 11, Microsoft Entra ID (Active Directory) and mobile device management.
- Networking Basics:Understanding of enterprise networking (LAN/WAN, Wi-Fi, DNS, VPN) for initial troubleshooting.
- Future-Focused: Awareness of using AI tools and automation responsibly to improve service delivery outcomes.
- Communication: Exceptional problem-solving and customer service skills, with the ability to explain technical concepts clearly.
Requirements
- Valid working rights within Australia
- Completion of a satisfactory National Police Check
- Ability to obtain an Employee Working with Children Check
IT Service Desk Officer employer: Redwolf + Rosch
As a Senior Solutions Architect at our Preston location, you will join a dynamic team within a leading Enterprise Retail and Healthcare ecosystem that values innovation and collaboration. We offer a highly competitive day rate, a flexible work arrangement with four days onsite and one day working from home, and a culture that fosters professional growth through challenging projects and strategic initiatives. Our commitment to employee development and a supportive work environment makes us an exceptional employer for those seeking meaningful and rewarding careers in the SAP transformation space.
