At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch support for our clients.
- Company: Join a vibrant company in Perth City focused on exceptional customer experiences.
- Benefits: Enjoy competitive pay, flexible hours, and access to exclusive discounts.
- Other info: Great opportunities for training and career growth await you!
- Why this job: Make a real difference by leading a team that values customer satisfaction.
- Qualifications: 2 years in customer service, with leadership skills preferred.
The predicted salary is between 49500 - 60500 $ per year.
We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at Perth City. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.
Responsibilities:
- Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.
- Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.
- Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.
- Support the Branch Manager with fleet and facility maintenance, compliance and control.
Qualifications:
- Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred).
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.
- Ability to work in a fast-paced environment and manage multiple priorities.
Employee Benefits:
- Hourly rates + shift loadings + KPI incentives.
- Earned Wage Access - access your earned wages instantly between paydays.
- Ongoing training and development - utilise our global network’s wealth of knowledge.
- Employee and “family & friends” discounts on car rentals.
- Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more.
- Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses.
All applicants must hold a valid Driver's Licence. The successful applicant will also be required to submit a Traffic History prior to commencement.
Customer Service Supervisor – Perth City employer: Redspot Car Rentals
Redspot Car Rentals is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary and a range of benefits including access to a company vehicle, ongoing training, and discounts on car rentals and various services. Located in Coburg, the work culture fosters collaboration and innovation, encouraging team members to build strong relationships while maximising fleet utilisation and delivering outstanding customer service. With a commitment to employee development and a supportive environment, Redspot Car Rentals is an ideal place for those seeking meaningful and rewarding careers in the vehicle rental industry.
