Customer Service & Administration Officer (Healthcare)
Join a Growing Healthcare Leader
RediMed is a prominent healthcare organisation with a national presence aiming to create a healthier, more resilient Australia. Our mission is to provide exceptional care through our multidisciplinary approach to end-to-end health solutions. We do this by offering a full range of health services including:
- Pre-Employment Medicals
- Health Surveillance and monitoring
- Injury Treatment
- Rapid Medical Intervention (including surgery)
- Drug and Alcohol testing
With a team of expert Surgeons, General Practitioners, Physiotherapists, Occupational Therapists, Exercise Physiologists, Nurses, Medico-Legal Advisors and Administration Support Team. We pride ourselves on providing high-quality, patient-centered care in a supportive environment. Our team is dedicated to excellence, collaboration, and continuous improvement.
About the Role
We're looking for an enthusiastic and customer-focused Customer Service Officer to join our team at our Eagle Farm clinic. An exciting time to join through a period of rapid growth due to an acquisition.
This is a busy, fast-paced role that offers genuine variety. You'll be the face and voice of RediMed, supporting patients, clients, and visitors through face-to-face interactions, phone calls, emails, bookings, and a wide range of administrative tasks. There is also variety in working hours with shifts varying between the hours of 7:30am-5:30pm Monday - Friday.
No two days are the same. You'll thrive if you enjoy keeping busy, helping people, and working collaboratively within a supportive healthcare environment.
What You'll Be Doing
- Providing a professional and welcoming experience for patients, clients and visitors
- Managing clinic reception and patient arrivalsResponding to a high volume of phone and email enquiries
- Scheduling appointments and coordinating bookings
- Monitoring patient flow and assisting with wait-time management
- Processing payments, invoicing and related administration
- Managing patient records and documentation to ensure accuracy and compliance
- Supporting a range of administrative and operational tasks across the clinic
- Assisting colleagues and collaborating with teams across the business as required
- Contributing to the smooth day-to-day running of a busy healthcare clinic
About You
You'll be someone who genuinely enjoys helping people and delivering outstanding customer service in a fast-paced environment.
To be successful, you'll bring:
- Excellent communication and interpersonal skills
- A positive, professional and approachable manner
- Strong organisational skills and attention to detail
- Confidence managing competing priorities in a busy environment
- Sound computer and technology skills
- A team-focused mindset and willingness to help wherever needed
- A patient-centred approach with care at the heart of everything you do
While not essential, experience in the following areas will be highly regarded:
- Medical, allied health or healthcare administration
- Pre-employment medicals or occupational health services
- Medicare and HICAPS processing
- Practice management systems such as Genie or similar software
Why RediMed?
- Free parking onsite
- Birthday leave
- Salary packaging
- Fast-growing business with career progression opportunities
- EAP support which includes financial advice.
Applicants of all skills and experience levels are encouraged apply for this position as full training will be provided.
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Customer Service & Administration Officer (Healthcare) in Brisbane employer: Redimed
RediMed is an exceptional employer that prioritises the well-being and professional growth of its employees. Located at the Eagle Farm Clinic, the HR Advisor role offers a dynamic work environment where you can engage in meaningful HR initiatives while receiving robust support from experienced leaders. With a strong focus on employee development, a variety of benefits including birthday leave, and the opportunity to contribute to a growing team, RediMed stands out as a rewarding place to build your career in human resources.
