Level 1/2 Customer Support - Hospitality IT Solutions
The RedcatHospitalityIT Platform offers business-management software and hardware solutions that cover web and mobile applications including online ordering and loyalty systems,tightly integrated with the point of sale (POS) and back of house applications. Redcat also supports multiple integrations to enhance the offerings suite for our clients.
We work with amazing hospitality brands like Boost Juice, Nando's, Chatime, Grill'd, Schnitz just to name a few, to provide them with a hospitality IT platform that provides a seamless customer experience.
We're a company that puts culture first and are looking for people to help us continue our growth!
We're looking for a Customer Support superstar to join our support team!
Responsibilities
- Deliver outstanding customer service over the phone and via email.
- Provide remote support to clients using our platform and tools.
- Collaborate with internal teams on support escalations, managing customer expectations on resolution times.
- Accurately log all interactions in our CRM system.
- Escalate issues to third-party providers when needed.
- Participate actively in team meetings and contribute to ongoing improvements.
Work within a fortnightly rotating roster, including shifts:
- 6:00am – 2:00pm
- 9
Level 1/2 Customer Support - Hospitality IT Solutions employer: Redcat Pty Ltd.
At Redcat, we pride ourselves on being a culture-first company that values integrity, teamwork, and innovation. As a Senior Customer Success Manager, you'll enjoy flexible working arrangements, a supportive work environment, and opportunities for professional growth while directly impacting the success of Australia's leading hospitality brands. With a commitment to inclusivity and employee well-being, including perks like catered lunches and a paid day off for your birthday, Redcat is an exceptional place to build a rewarding career.
