Red Energy is seeking a Customer Service Professional to join the Payment Assist team in Melbourne. You will handle inbound calls from existing customers, guiding tailored payment solutions and establishing manageable payment plans to keep essential energy services running.
The role emphasizes empathy, active listening and problem-solving, with a focus on hardship eligibility and flexible scheduling within a rotating roster including 8:00-16:00, 9:00-17:00 and 10:00-18:00 shifts.
Payment Assist Specialist — Empathy-Driven Support & Growth employer: Red Energy
At Red Energy, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters professional growth and development. Located in Melbourne, our team enjoys flexible working arrangements, a dog-friendly office environment, and a commitment to employee wellbeing, all while contributing to one of Australia's leading renewable energy organisations. Join us to make a meaningful impact and elevate your career in a supportive setting that values diversity and innovation.
