Customer Service Officer

Customer Service Officer

On-site
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  • EARN $75,000 - $80,000 pa (FTE, pro-rata for part-time) + Super | Based on Experience
  • Join a Growing Boutique Financial Planning Practice With a Warm, Collaborative Culture
  • Supportive, Small & Friendly Team Culture | Full Or Part Time Option Available
  • EARN $75,000 - $80,000 pa (FTE, pro-rata for part-time) + Super | Based on Experience
  • Join a Growing Boutique Financial Planning Practice With a Warm, Collaborative Culture
  • Supportive, Small & Friendly Team Culture | Full Or Part Time Option Available

About The Company

Our client is a well-established financial planning practice providing tailored wealth management advice to individuals and families across Brisbane and surrounding regions. With a client-first philosophy, the business specialises in helping clients achieve their financial goals through personalised strategies and long-term partnerships. As the business continues to grow through organic growth and strong referral partnerships, they have built a collaborative, team-first culture supported by experienced paraplanning and administration staff.

About The Opportunity

The primary purpose of this position is to work closely with an experienced Adviser, playing a key role in delivering exceptional client service while developing your technical knowledge and industry experience within financial planning.

Reporting directly to the Financial Adviser, some of your responsibilities will include:

  • Supporting the Adviser with client administration
  • Liaising with clients, managing enquiries and booking appointments
  • Preparing review meeting documentation
  • Drafting simple ROAs
  • Attending client meetings and completing file notes
  • Implementing financial advice recommendations
  • Assisting with ongoing client service activities

About You

The successful candidate will have:

  • Minimum 2+ years' experience in a customer service role within the finance or financial advice sector
  • A genuine interest in financial advice
  • Relevant studies or working towards a financial planning qualification (beneficial)
  • Strong communication and organisational skills
  • Motivation to build a long-term career in the industry

What's in it for You?

  • Supportive, Small & Friendly Team Culture
  • Growing Business With Ongoing Organic Growth
  • Community-Focused Organisation Supporting Local Initiatives
  • Long-Term Career Opportunity Within An Expanding Financial Practice
  • Flexible Start and Finish Times
  • Full or Part-Time Options Available - Part-Time Hours of 9:30am–2:30pm

Customer Service Officer employer: RecruitShop

Our client is an exceptional employer, offering a unique opportunity to work within a well-established professional services firm in the heart of Sydney CBD. With a strong focus on employee growth and development, the company provides ongoing training and support, fostering a collaborative work culture that values accuracy and accountability. Employees enjoy a blend of family office and private client accounting, with genuine autonomy in their roles, making it a rewarding environment for those seeking meaningful and impactful work.

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Contact Details:

RecruitShop Recruitment Team