At a Glance
- Tasks: Lead service design for a government transformation program and conduct user research.
- Company: Federal Government organisation delivering essential national services.
- Benefits: 6-month contract with potential extension and flexible work options.
- Other info: Diverse and inclusive workplace valuing different perspectives.
- Why this job: Make a real impact on public services while enhancing user experiences.
- Qualifications: Experience in human-centred design and strong communication skills required.
The predicted salary is between 90000 - 110000 $ per year.
6-month contract with potential extension. Baseline Security Clearance required. Melbourne, VIC - Some Work from Home.
Our client, a Federal Government organisation responsible for delivering essential national services and supporting the administration of justice, are seeking an experienced Lead Service Designer.
Duties of the Lead Service Designer:
- Lead end-to-end service design across a complex government transformation program;
- Conduct user research and translate insights into practical design recommendations;
- Develop user journey maps, service blueprints, process flows and prototypes;
- Facilitate co-design workshops and collaborate with business, technical and operational stakeholders;
- Test and refine service concepts to improve usability, accessibility and user experience;
- Translate research findings into prioritised requirements, business rules and acceptance criteria;
- Ensure designs consider privacy, security, accessibility, operational requirements and service delivery;
- Manage design deliverables and communicate recommendations to senior stakeholders.
Skills and Experience Required:
- Strong knowledge of human-centred design and the Australian Government Digital Experience Policy;
- Demonstrated experience in user research, journey mapping, service blueprinting and prototyping;
- Proven ability to facilitate workshops and build consensus across diverse stakeholder groups;
- Ability to translate research and user insights into actionable requirements and recommendations;
- Excellent communication and stakeholder engagement skills, including presenting to senior executives;
- Experience within the justice, legal or judicial sector;
- Experience designing digital portals, ordering and payment services, or other complex user journeys;
- Familiarity with accessibility standards, Agile delivery and service-mapping tools.
Please note, applications close on Friday, 13 November 2026 - 11:00am, Canberra time.
We Value Diversity: The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people with disability, indigenous, veterans and people of all backgrounds and abilities to express their interest in this role.
Lead Service Designer in Melbourne employer: Recruitment Hive
The Recruitment Hive is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Canberra. With a strong focus on employee growth, we provide ample opportunities for professional development and training, ensuring our team members thrive in their careers while contributing to meaningful government projects. Enjoy the unique advantage of working in a supportive Agile environment, where your contributions directly impact the delivery of user-friendly web solutions.
