Join One of Australia's Fastest-Growing Artisan Food DistributorsAbout The Company
Our client is one of Australia's fastest-growing premium artisan food distributors, based in the West Ryde/Meadowbank area. Their customers include Woolworths, David Jones, premium supermarkets, health food stores, local retailers, butchers, fresh produce stores, and delis.
They partner with exceptional boutique brands from Australia and around the world, helping them establish and grow within the retail space. Their business is built on strong relationships, exceptional service, and an exciting portfolio of premium food products — from snacks, pickles, yoghurt, and chocolate to sauces, jams, and artisan pantry staples.
About The Opportunity
The primary purpose of this position is to be the main point of contact for customers and the Sales Team via phone, email, and Slack — owning the customer experience by answering calls, responding to customer queries, and following established processes, while supporting some accounts receivable functions.
Reporting directly to the Director, some of your responsibilities will include:
- Processing customer orders and following up on outstanding invoices and customer payments
- Conducting outbound calls to customers and leads to support relationship building, client management, and lead generation
- Preparing weekly reports and working closely with warehouses and couriers to resolve customer service and delivery issues
- Answering inbound calls and responding to customer enquiries, resolving issues with a proactive, solutions-focused approach
- Assisting with lead setup, account onboarding, and maintaining accurate customer and financial records within internal systems
About You
The successful candidate will have:
- 2 + Years Experience in a phone based customer service position
- Strong and clear English language skills, both verbally and in written communications
- The ability to follow established processes with exceptional attention to detail and strong organisational skills
- A proactive, problem-solving approach with the ability to multitask and manage time effectively in a fast-paced environment
- Strong working knowledge of Microsoft Office, particularly Excel and Outlook - experience with ERP/CRM systems such as ODOO and platforms like Slack (highly regarded)
What's in it for You?
- Convenient West Ryde Location — close to trains and buses
- Flexibility & Opportunity for Growth within a fast-growing business
- Monday to Friday, 9:00am - 5:00pm | Smart casual, child and dog-friendly office
- Small, Close-Knit Team — join a supportive and collaborative office of 4-5 people
- Access to Premium Products at Cost Price — a great opportunity to try new foods
Customer Service Representative in Ryde employer: Recruit Shop Pty Ltd
Eldercare is an exceptional employer that prioritises compassionate care and community, making it a rewarding place for Clinical Support Nurses to thrive. With ongoing training and development opportunities, employees are encouraged to grow within a supportive team environment that feels more like family. Additionally, Eldercare's commitment to inclusivity and respect for all individuals ensures a workplace where everyone can feel safe and valued.
